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Syncing issue / all photos, edited and newly added

Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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Has anyone else experienced this? It's been about two weeks now since Lightroom started having this issue. It has now progressed to all my edited photos and edits not syncing. I don't want to delete these photos as they have been edited but I cannot export them. Lightroom also does not allow me to add new photos as they take forever to upload. I've tried everything from closing and restarting the program/machine and nothing is working. the syncing number has only gone up and now it won't even download the quick preview on new images.  Today, I launched Lightroom to find out it has blank photos of everything I've done. Any help without the delete and re-upload suggestions would be helpful (this has not worked as it's not allowing me to add new photos)

Screenshot 2024-03-30 at 11.32.00 AM.png

 

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Community Expert ,
Mar 31, 2024 Mar 31, 2024

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You could try visiting http://lightroom.adobe.com/ and checking if there is a Sync Issues tab on the left.

 

Then delete any offending photos.... at least the earliest one, and see if that helps with the progression of the rest.

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Community Beginner ,
May 28, 2024 May 28, 2024

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hi, I finally tried that and the problem still persists on the app. today, the smart previews would not even work, I lost about 4000+ edited photos trying this method, and now the problem persists. at this point I don't know what to do anymore.

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