Today I started Lightroom Desktop to find the thumbnails in Grid view (both square and photo) are plain black. In both cases the thumbnails appear for a fraction of a second as I enter Grid view before going black. Filmstrip view has the same problem. Detail view works as normal.
This is only happening on my laptop - my main desktop PC is OK, so I'm guessing it is a video driver issue. Before I go down that rabbit hole I wanted to check here whether anyone else has experienced a similar problem, or has any other suggestions.
I realise the laptop isn't ideal spec for LR but it is useful for quick edits when away from my desktop, and has worked OK for many months before this cropped up.
- Surface Laptop 5 (i7 / 16GB / Intel Iris XE Graphics), Win 11 Pro patched up to date.
- LR Desktop 7.4.1
- Performance preferences are normally left on Auto, but I have tried setting "Use graphics processor" to Off, and also tried setting it to "Custom / Use graphics processor for image processing", restarting LR each time. Graphics Performance is also usually set to Auto but I have tried high performance and power saving settings.
- I have tried adjusting the thumbnail size to various settings - the black boxes get bigger or smaller, but no thumbnail appears
- I have checked the video driver is up to date in Windows Update.
Any ideas or accounts of a similar experience would be helpful.
1
Reply
AdChoices