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Tools not working in Lightroom desktop, only on my cellphone in Lightroom mobile

New Here ,
Jan 27, 2021 Jan 27, 2021

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My tools does not work on my computer, only on my cellphone. 

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Problem or error

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi,

 

We're sorry about the trouble with Lightroom. Would you mind telling us if you have the subscription for the application through the Google play store or the Apple App store & not directly through Adobe? If yes, then the subscription is for the mobile version of the application only & cannot be used to activate the desktop version.

 

If you have the subscription directly through Adobe, please ensure you are signed in to both the applications (mobile & desktop) using the same ID.

 

Regards,

Nikunj

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New Here ,
Jan 28, 2021 Jan 28, 2021

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It used to work on both. But now it only works on the cellphone. 

It is throught Adobe. 

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Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

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Thanks for the info! Please sign out of the Creative Cloud desktop app after quiting all Adobe apps & then sign back in with the same ID as the one you're using on the mobile device. Also, what happens when you try editing the images on the desktop? Are you getting an error?

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