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Trying to download cloud photos from Lightroom after expired Adobe subscription

New Here ,
Apr 05, 2024 Apr 05, 2024

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I'm trying to use Adobe Lightroom Downloader to get my photos off of my company Adobe ID subscription that ended and import them into a new personal Adobe ID. The downloader says 'Initializing download…' and cycles through my 4,500+ photos but then I get the error message:

 

"XX Failed downloads"

When I try to click on open download report, nothing comes up.

Is this because my subscription has ended?

I really wish Adobe Cloud would make it easier to migrate all assets, libraries, and lightroom photos over in a one-click step. I've worked at multiple agencies over the years and each time I have leave and start over this tedius process.

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New Here ,
Apr 05, 2024 Apr 05, 2024

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I should also mention I tried logging into assets.adobe.com but I cannot access my Lightroom Photos. It only shows the Home community and learn, but the photos are no where to be seen. 

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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I think your one hope of recovery is to ask Adobe Support.

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot.
be patient, it can take quite a while to reach a human
If you are not able to get to the chat window, then disable your ad-blockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

If you're contacted via email or private message, it's more likely to be a scammer than an adobe representative. Double check for an employee badge if contacted in the forums and look for an {adobe.com} domain in the email address if you click reply to an email. Any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Direct Message me your active Adobe ID from where you are attempting to download so that I can have our engineer review the on-line status of your files. 

Thanks

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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