Uploading preset - Frozen

[lea_0405]

Hello, I downloaded presets onto my MacbookPro. I downloaded presets from Etsy, some have uploaded but the last one has not uploaded and the upload bar is stuck in the middle. I think I uploaded the wrong format.  I've removed Lightroom from the laptop and redownloded still have the same issue.  Please help! Thank you 

[Anshul_Saini]

Hi @lea_0405,

Thanks for sharing the details. We’ve seen a few similar reports in the past when presets from third-party sellers fail to import or freeze during upload.

If some of your presets imported correctly while others didn’t, that usually points to corrupted or mispackaged files in the preset bundle rather than an issue with Lightroom itself. Lightroom supports both .XMP and.LRTEMPLATE formats equally, so it isn’t selective about which ones it accepts.

In this case, I’d recommend:
 • Reaching out directly to the developer/ seller to verify the preset format and request a clean copy.
 • If the file was part of a ZIP archive, re-download and extract it again before importing.
 • Avoid using system migration tools or third-party unzip utilities that may alter file extensions.

If you receive no response from the seller or developer, report it directly to Etsy.

Best,

Anshul Saini

[lea_0405]

thanks again 

[lea_0405]

Thank you for your response. How do I reset Lightroom because when I try to add a different preset it freezes and does the same thing where it won’t download and only show that it’s half way downloaded. 

I tried to uninstall and reinstall Lightroom but it’s the same issue 

Hope this make sense.