Help on missing presets, edited photos and photos in album I created gone

New Here ,
Oct 16, 2018 Oct 16, 2018

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All my purchased presets and photos and edited photos are gone. Please help to restore it. It's a lot of work gone.

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Adobe Employee ,
Oct 29, 2018 Oct 29, 2018

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Could it be that you are signed-in with a wrong adobe-id? if not could you send me your adobe-id as a private message so that I can have a look. Thanks, Guido/ Lr Mobile QE

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Adobe Community Professional ,
Oct 29, 2018 Oct 29, 2018

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If you have a photography plan, can you see any presets and photos at http://lightroom.adobe.com?

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