Lightroom mobile crashing while creating Presets

[gracew18535219]

Everytime I try to create a preset on my mobile lightroom app, the whole app crashes. Is there anything I can do to fix this? I've tried deleting and redownloading the app, trying free trials etc.

[Akash Sharma]

Hi Gracew,

Sorry that Lightroom mobile app is crashing whenever you try to create a preset.

Which version of Lightroom mobile are you creating?

Does the problem occurs while creating a preset with every image or collection you work on?

Thanks,

Akash

[gracew18535219]

I'm using the free, most updated android version of lightroom. Yes, every image, I've tried maybe 20 different ones, making different types of presets, it always crashes.

[deepakg1988]

Hi Grace,

Thanks for contacting us regardig the issue that you are facing. May i know did this feature ever worked for you before.?

Also, please send us the diagonistic logs for the applications. Below are the instructions to send the diagonistics logs in Android.

How to Enable diagnostic Mode in Lr Android

Thanks

Deepak

[gracew18535219]

No, it has not worked for me. Thanks, I will do that, what email address do I send the diagnostic log to?

[deepakg1988]

I have sent you a private message.

Thanks

Deepak

[putrrirahma]

Hello, unfortunately I am facing the same problem as my lightroom crash after I tried to make a preset. Can you tell me where should I send the diagnostic log to?