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Lightroom mobile crashing while creating Presets

New Here ,
May 28, 2019

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Everytime I try to create a preset on my mobile lightroom app, the whole app crashes. Is there anything I can do to fix this? I've tried deleting and redownloading the app, trying free trials etc.

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Lightroom mobile crashing while creating Presets

New Here ,
May 28, 2019

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Everytime I try to create a preset on my mobile lightroom app, the whole app crashes. Is there anything I can do to fix this? I've tried deleting and redownloading the app, trying free trials etc.

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May 28, 2019 0
Adobe Employee ,
May 29, 2019

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Hi Gracew,

Sorry that Lightroom mobile app is crashing whenever you try to create a preset.

Which version of Lightroom mobile are you creating?

Does the problem occurs while creating a preset with every image or collection you work on?

Thanks,

Akash

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May 29, 2019 0
New Here ,
May 29, 2019

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I'm using the free, most updated android version of lightroom. Yes, every image, I've tried maybe 20 different ones, making different types of presets, it always crashes.

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May 29, 2019 0
Adobe Employee ,
May 29, 2019

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Hi Grace,

Thanks for contacting us regardig the issue that you are facing. May i know did this feature ever worked for you before.?

Also, please send us the diagonistic logs for the applications. Below are the instructions to send the diagonistics logs in Android.

How to Enable diagnostic Mode in Lr Android

Thanks

Deepak

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May 29, 2019 0
New Here ,
May 30, 2019

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No, it has not worked for me. Thanks, I will do that, what email address do I send the diagnostic log to?

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May 30, 2019 0
Adobe Employee ,
Jun 07, 2019

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I have sent you a private message.

Thanks

Deepak

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Jun 07, 2019 0
New Here ,
Jun 22, 2019

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Hello, unfortunately I am facing the same problem as my lightroom crash after I tried to make a preset. Can you tell me where should I send the diagnostic log to?

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Jun 22, 2019 0