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LR mobile wiped, and now has trial below my email

New Here ,
Jun 22, 2020

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I clicked into my LR mobile app like i usually do. every was gone, all my edited pictures, presets... everything. when i click on settings to make sure I am logged in, it has trial: 26 days remaining below. I never clicked on a free trial or anything. i just used the free app. Is there anyway to get all my things back?? help!

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Bug, iOS, Performance, Presets or profiles, Problem or error

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LR mobile wiped, and now has trial below my email

New Here ,
Jun 22, 2020

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I clicked into my LR mobile app like i usually do. every was gone, all my edited pictures, presets... everything. when i click on settings to make sure I am logged in, it has trial: 26 days remaining below. I never clicked on a free trial or anything. i just used the free app. Is there anyway to get all my things back?? help!

Topics

Bug, iOS, Performance, Presets or profiles, Problem or error

Views

37

Likes

Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 22, 2020 0
Adobe Employee ,
Jul 21, 2020

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Sorry for the slow response.

As long as you did not uninstall and reinstall the app, the advice on this following page may be able to help you recover images from your previous login:

https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....
Hope this helps. 

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