Delete data from the application

New Here ,
Dec 27, 2020 Dec 27, 2020

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Hi, I have a problem with Lightroom. I purchased the full paid version. When I went to edit the photo and use the Healing option, the whole application turned off and deleted everything from it. I have nothing there, not even purchased presets. Absolutely nothing. What should I do now?

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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What is your "full paid version"?

Who did you purchase from?

 

Please include the following -
Adobe product and Version number. A Screenshot of the info panel from MENU: Help/System Info...
Operating system and Version number
The full text of any Error Message(s)
Screenshots of the problem. (Insert from the icon above your reply)

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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