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Duplicate purchase

New Here ,
Oct 11, 2020

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I got a new phone and now am unable to access the premium features on either device.  I get an error message saying that it is a duplicate purchase - subscription has already been purchased with a different Adobe ID.  My App Store shows that I am still subscribed and I've been paying monthly.  Please help!

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Duplicate purchase

New Here ,
Oct 11, 2020

Copy link to clipboard

Copied

I got a new phone and now am unable to access the premium features on either device.  I get an error message saying that it is a duplicate purchase - subscription has already been purchased with a different Adobe ID.  My App Store shows that I am still subscribed and I've been paying monthly.  Please help!

TOPICS
Problem or error

Views

20

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 11, 2020 0

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