Lightroom and Lightroom Classic are not working

New Here ,
Mar 21, 2021 Mar 21, 2021

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Since my most recent updates (to versions 4.2 and 10 respectively) as well as an update to Windows  (Windows 10 Version 20H2 for x64-based Systems), neither version of Lightroom is working on my computer. The application opens, but as soon as I attempt any action within the application they stop responding and freeze up. Any help?

 

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Performance, Problem or error

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 25, 2021 Mar 25, 2021
Still awaiting an answer? My suggestion would be- (although time consuming!) 1) Backup your LrC Catalog. 2) Un-install Lr and LrC from the Creative Cloud Desktop App 3) Run the Adobe Creative Cloud Cleaner App Cleaner Tool Creative Cloud  4) Re-install CC Desktop App 5) Re-install Lr & LrC (& Ps?)    

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Still awaiting an answer?

My suggestion would be- (although time consuming!)

1) Backup your LrC Catalog.

2) Un-install Lr and LrC from the Creative Cloud Desktop App

3) Run the Adobe Creative Cloud Cleaner App Cleaner Tool Creative Cloud 

4) Re-install CC Desktop App

5) Re-install Lr & LrC (& Ps?)

 

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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