Unable to read proxy image

New Here ,
Nov 15, 2020 Nov 15, 2020

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On lightroom web, whenever I try to open the editing options for an image, I get a message saying "unable to read image proxy". I have no clue what this means. The image uploads just fine to lightroom and the cloud (they're all JPG's), but when it comes to opening the editing tools, the message pops up. Any help/tip is appreciated.  


PS: The image attached is in spanish, but it translates to "It wasn't possible to read the image proxy. There has been an error when reading the image proxy used for the editing"

Captura de pantalla 2020-11-15 a la(s) 22.20.34.png

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New Here ,
Dec 07, 2020 Dec 07, 2020

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Hi Brenda. Did you ever get an answer to this question? I'm having the exact same issue.

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New Here ,
Mar 16, 2021 Mar 16, 2021

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I'm having the same problem

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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It maybe worth posting on the Lightroom Web Feedback forum that's monitored by the engineering team:

 

https://feedback.photoshop.com/topics/lightroom-web/5f5f2094785c1f1e6cc4087a

 

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