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HippieBoy Chris
HippieBoy Chris
Inspiring
April 21, 2017
Répondu

AME cannot connect to Dynamic Link Server

Hello everyone!

The Problem:

I updated to the latest versions of Adobe CC products yesterday, only to find that I cannot render from After Effects as I normally did – when I go to "File > Export > Add to Adobe Media Encoder Queue" absolutely nothing happens. When I drag a comp from AE to AME, AME gets stuck on "Connecting to Dynamic Link Server..." and won't proceed.

Does anyone have any suggestions as to what may have happened during the update to break AME's connection to the Dynamic Link Server?

My system:

27-inch, Mid 2011 iMac

2.7 GHz Intel Core i5

16GB RAM

Sierra 10.12.4

Software:

After Effects 2017.2 Release, Version 14.2.0.198

Adobe Media Encoder 2017.1 Release, Build 11.1.0.170

Troubleshooting Steps Taken:

1. As I mentioned, both After Effects and AME are the latest updates, I've checked several times. It's bothersome to me that I have the 2017.2 version of AE and the 2017.1 version of AME, but that appears to be the latest versions of both.

2. I uninstalled AME, manually moved the leftover preference files from previous installs out of the way, and reinstalled the software using the CC tool.

3. I verified that I can connect via Dynamic Link between After Effects and Premier Pro (which I rarely use).

4. I ran a static file through AME with no problems.

5. I tried dropping and dragging an AE comp to AME, but as mentioned above, the file gets stuck on "Connecting to Dynamic Link Server..." and refuses to budge.

Temporary Workaround

I have resorted to exporting my After Effects files using AE's native Render Queue using lossless settings, saving the resultant .mov file in a watch folder which AME then picks up and processes to our specifications. This works, obviously, but takes longer and interrupts the workflow a bit and simply isn't as convenient as being able to export directly to Adobe Media Encoder from AE.

In conclusion… I'm sure I'm missing something simple here. If anyone has any ideas or suggestions I'd greatly appreciate ay insight! This software is very complex, issues like this will happen from time to time - I'm just happy that Adobe usually responds fairly quickly and always finds a fix.

    Meilleure réponse par HippieBoy Chris

    To anyone interested in this thread, the Adobe team contacted me shortly after my original post and has worked with me several times since then to track down the issue. They truly are dedicated to fixing these sorts of errors.

    I had found a workaround, and deleting various preferences solved the issue for me, but the underlying cause remained a mystery... Today I received this message from the Adobe folks:

    I just want to give you a follow up.

    I looked into this further and find out this problem happens when the following conditions are both met.

    - AE Preferences > General > "Show Start Screen at Startup" is disabled

    - AE Preferences > New Project > "New Project loads template" is enabled

    We will look into why these settings are causing this issue.  Meantime, please avoid those setting combination.

    Hopefully this will help anyone else who has the same issue...

    24 commentaires

    S
    Sundried2587375702ow
    Participant
    August 30, 2022

    Solution:

    I'm was having the same issue.

    Running

    AME 15.4.5(Build1)

    AE 18.4.6 (Build2)

    Sending from AE would not do anything,  importing would be freeze at the Dynamic Link....

     

    What solve from my was to Kill the DynamicLink process on Activity Monitor and the AME completes the import.. for some reason the Dynamiclink process is freezing.

     

    Thanks

     

      M
      Melodic_society5023
      Participant
      January 25, 2022

      Today I had this issue with a file, which worked a week ago. Only difference: A few assets were missing. When closing AME, it crashed every time.

      camilahori
      camilahori
      Participant
      December 10, 2021

      This worked for me too, definitaly more steps than I would like to but at least it worked and my project was saved. Ugh!

      R
      Reyson
      Participant
      December 8, 2021

      how much did they pay you?

      S
      Adobe Employee
      steveotv2
      Adobe Employee
      December 8, 2021

      I'm seeing four seperate threads here on this same issue that's been around since 2017. I've been posting detailed posts of my experience in this other thread, but there hasn't been any solution that works for everyone, or that lasts.  https://community.adobe.com/t5/after-effects-discussions/ame-stuck-on-connecting-to-dynamic-link-server/m-p/9894679
      There are some additional workarounds and things that work for some people, though for me only some of them work temporairily. After the newest update to AE2022 yesterday, my ME worked great, today it's broken again. Same issue, stuck 'connecting to project' or on 'dynamic link'. 

        K
        Kaya Matthews
        Participant
        November 24, 2021

        having the same issue on the newest after effects and media encoder, im on a macbook pro m1 i have no idea how to fix it.. none of these seem to be working for me

        B
        Bhavya5CFC
        Participant
        April 23, 2021

        Anyone got any fixes? My OS language has been set to English forever, I updated both of them, restarted my mac, checked the preferences, deleted that Adobe file from documents. 
        It's 2021 now and still the same issue.

         

        please help. 

          G
          Gustavo5E29
          Participant
          April 8, 2021

          Same issue but not new for me... since Adobe 2019 this problem is active. Every thing about dynamic link is crashing since then.

            merzabby
            merzabby
            Participant
            April 19, 2021

            me too

            В
            Вова5C7E
            Participant
            February 25, 2021

            Hi there. Hope it will help someone in the future. 
            I've had the same problem while trying to render with AME. 
            I've checked the settings of the firewall and gave permissions to all of Adobe programms, and it worked. 

            A
            Alexa_N_Motion
            Participating Frequently
            August 10, 2020

            So I have the exact same error and Im working to a deadline DOH!

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