Generative fill isn't working for me again

Report · Sep 23, 2025

Hi... generative fill isn't working for me again. I've been working all day without a problem until now, when I click on it and it doesn't do anything. I was using beta version 26.11 and I updated to version 27 just in case and nothing works either. 2 days ago the same thing happened to me and after a few hours it started working again, but that's not a solution. It's messing up my workflow, and I'm paying for a standard subscription every month and I don't want to throw my money away, I can't work like that. I've even thought it might be because I'm using generative fill too much, but it's unlimited with my subscription. So I don't understand anything. Let's see if someone can please help me. I've attached a video.

Report · Sep 23, 2025

Hi @raulg33668490 to be clear, you do not pay for Ps Beta, it is part of your Adobe subsription so it is not a seperate cost. It is also not a good idea to use a beta app for work as listed here:

https://helpx.adobe.com/photoshop/using/photoshop-beta-desktop-app.html

When should I use Photoshop app vs. the Photoshop (beta) app?
Use Photoshop for consistent stability, feature polish, or if you need to create content for commercial purposes. Use Photoshop (beta) for earlier access to the latest features, given that these features are still being updated based on user feedback.

For example, Generative Fill and Generative Expand have been in the Photoshop app and are designed to be safe for commercial use. This helps ensure you can push the bounds of your creativity, confidently, knowing that the current Firefly generative AI model is trained on a dataset of Adobe Stock along with openly licensed work and public domain content where copyright has expired.

And while Generative Fill and Generative Expand may also still be available in the Photoshop (beta) app, the content generated in the Photoshop (beta) app may not be used for commercial purposes.

It is hard for us to tell if this issue is internet connection or something else.

It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.

Thanks,

Cory - Photoshop Product Manager

Report · Sep 23, 2025

I'm referring to the fact that I pay for Adobe Firefly Standard every month, which offers Generative Fill with unlimited credits. Without this subscription, the Adobe Stock photo plan has very few credits for Generative Fill. I'll try the non-beta version, but it's rare for this to happen with a subscription with unlimited credits for Generative Fill. I'll attach the system information as soon as I can. Thank you

Report · Sep 25, 2025

It's happened to me again. I don't know why the hell it stops working after a long time. I've been working for 10 hours, and now the generative filler suddenly stops working.

Report · Sep 25, 2025

Adobe Photoshop Version: 26.11.0 20250907.m.3211 b832737 x64 (beta: PublicBeta)
Number of Starts: 23
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.6332
System Architecture: AMD CPU Family: 15, Model: 8, Version: 2, AVX2, HyperThreading
Number of Physical Processors: 6
Number of Logical Processors: 12
Speed: 1600 MHz Processor: 3394 MHz
Built-in Memory: 32699 MB
Free Memory: 20662 MB
Memory Available for Photoshop: 25135 MB
Memory Used by Photoshop: 69%
Lock Driver: Adobe
DCX Version: 9.11.1
SAM SDK Version: 14.3.2
ACP.local Status:
- SDK Version: 5.8.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.4.0.31
- Minimum Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.3.2
Adobe Firefly: 3.1.0-release-firefly_3_1_0_main_68681.70242
OpenColorIO Version: 2.4.2
C2PA Library Version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0
NGL version: 1.42.0.5
Sophia Information:
- Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:1a091c3c-4a1e-4d93-8840-f595801852d4#bc415ea8-98f3-462a-a750-2e42ba198454 variationID:034522ad-d61e-4158-8057-30e1394cd1bf-0#b64e3c96-6d34-4965-98fc-e707a41d9d43#5bca76c0-fbe2-4137-be08-92e2e3955633, b62fcf6b-03b8-40ac-ab71-1c90a297cefa#ddf8400b-3f21-4b8e-be2b-c9272c2bf749, 3116a8d8-f11c-41c8-be63-a694b12379b9#5bca76c0-fbe2-4137-be08-92e2e3955633, 89314152-fc98-477b-9f7a-2f663ac5d5f0#86a7b901-68fa-48db-9eb8-e1b59d3bfc33##64c6fbb9-7589-4fd5-bd6a-65acd5fc6a60
Whiteboard: Enabled.
Document Authoring Whiteboard: Disabled.
D3D12Warp Renderer: Disabled.
Accurate Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image Tile Size: 1028K
Image Cache Levels: 4
Font Preview: Large
HarfBuzz Version: 8.4.0
TextEngine: ATE 7.9.0 (d611361)
======= GPU
Stable Native API: True
Stable OpenCL API: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3060
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3060 UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU Accessible RAM: 12,110 MB
Required GPU Accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display jumps: (0, 0) -> (1280, 1024)
Display scale: 1
Primary display
Display type: SDR
Display profile: sRGB IEC61966-2.1
Display: 2
Display jumps: (1280, 0) -> (3840, 1440)
Display scale: 1.25
Display type: SDR
Display profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0ms]
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=41479791 -comment=Photoshop Version: Adobe Photoshop 26.11.0 20250907.m.3211 b832737 x64

[1ms]
Start GetSnifferResult

[1011ms]
Start sniffer 2025-09-25 20:27:07
# Photoshop Version: Adobe Photoshop 26.11.0 20250907.m.3211 b832737 x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=41479791 -comment=Photoshop Version: Adobe Photoshop 26.11.0 20250907.m.3211 b832737 x64

{112ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,280, 1,024)
Dimensions: (1,280 1,024)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,280, 0) -> (3,840, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISP

Report · Sep 25, 2025

Hi @raulg33668490 please update to the lateste Ps Beta: Adobe Photoshop Version: 27.0.0 20250924.m.3236 96e4e06 arm64 (beta, PublicBeta) and see if this helps.

Also, please share ALL your sysinfo, partial is not helpful.

Thanks,

Cory - Photoshop Product Manager

Report · Sep 25, 2025

When it stops working, it doesn't matter which version you use. I've explained this several times