P: Generative fill could not be used due to connection

[designdaog63420039]

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

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[Kevin Stohlmeyer]

Hi @Firoz30379986nys0 that do you mean by "High demand"? RAM/GPU?

[Kevin Stohlmeyer]

@3MR 2023 I adjusted your post title to help guide support. Are you on a stable network connection?

[Kevin Stohlmeyer]

Also in on Windows - do you have Windows Defender active? If you disable does the connection resolve?

[Firoz30379986nys0]

Ram/gpu working absolutely fine and normal... i think it has something to do with server idk tho

[Firoz30379986nys0]

[Kevin Stohlmeyer]

Hi @Firoz30379986nys0 that has to do with the load on the Adobe server, not your local machine. With so many users using, I would expect some downtime during peak hours for a large scale public beta like this.

[Alexsander30383794b9qn]

It tells me that there are problems with the Internet, but I have a good connection

[CShubert]

@Alexsander30383794b9qn curious if you restart your computer, does the same error happen?

[Alexsander30383794b9qn]

it's not fix if just restart PC

[Firdaus Khalib]

I'm having the same issue. I'm using windows 11. All you have to do is turn off the windows defender firewall and it works.

[Firoz30379986nys0]

still experiencing high demand in off peak hour.. and mostly it does work in my office pc but not in my home computer or laptop... idk what is this

[Kevin Stohlmeyer]

Hi @Firoz30379986nys0 do you have a high speed stable connection at home?

[victor303999121or7]

BUENOS DIAS, HE INSTALDO LA BERSION BETA DE PHOTOSHOP,Y CUANDO USO EL RELLENO GENERATIVO SALE UNA INDICACION QUE HAY PROBLEMAS DE  CONEXION, PERO EN REALIDAD MI CONEXION ESTA BIEN, LO PUDE USAR 02 DIAS Y AHORA YA NO.

[Kevin Stohlmeyer]

@victor303999121or7 try turning off Windows Defender

[guga5C72]

Photoshop beta does not respond due to a connection problem. Problem alerts even don't explaining or give links to undestend what type of connection is needed or when this problem will be fixed and how. If it's cause internet connection, I'm connected!

[Sam28868320tvey]

experiencing the same error. Photoshop beta works fine on my desktop computer at work, but not at home on my macbook. tried both during peak and off peak times - same issue

This thread is the only one I can find with this problem

Really need a solution please Adobe! 🙂

[Margus252702401efl]

It is definitely internet connectivity issue. Had the same problem and then switched to internet on my mobile and started working again...

[Dhruv Editor]

Generative Fill could not be used due

to connection issues.

i am using latest version of photoshop beta & my internet is stable still im facing such issue.

ps- i am using photoshop beta in Macbook 

[alvint92643442]

Same issues for me. 

I do have stable connection and have turn off all microsoft defender firewall.

also restarted my laptop and still the same.

any resolution on this?

[Jo-Mari22226955fnh4]

also have the same probleme, working fine in the morning and then "peek" times having the same error message non stop

i would love Abobe to resolve this issue

[Kevin Stohlmeyer]

Hi @Jo-Mari22226955fnh4 see above - do you have a high-speed, stable internet connection?

[alvint92643442]

i was able to fix my issue by uninstall and re-installing the application

[FeiYou]

new feature doesn't work

[Trevor.Dennis]

I 'think' you might be talking about Generative Fill.  We can't use the translation tool on screen shots, so I'm mostly having tp guess.

Generative Fill is strict about the image content it is used on, and the words used to instruct it.   i.e. it will put up the error message if you ask it to insert a gun.  Does that help?

[TCLeeds]

Had the session 1000 id issue on Mac Desktop when trying to use Generative Fill. This no longer apears but I do get the message "We're experiencing high demand. Please wait and retry your prompt soon. Thank you for your patience." Tried to make a screen grab of the message but unable do so as nothing selected message comes up having used Shift/CMD/4 selection over message.

Have tried numerous times but cannot get beyond this issue. Try on Windows and no problems.

TC Leeds