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designdaog63420039
Participant
May 27, 2023
Released

P: Generative fill could not be used due to connection

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

 

 

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197 replies

kiunnal
Participant
January 4, 2024

I keep Getting the same thing and I had Restarted my computer plus reinstalled photoshop. And I even tried they windows thing to disable it. Thought it would work and it will then the same prompt will come up agin after it let me use it a couple of times. My internet is strong when I check It. I don't know what's going on and if it's not my problem will they send out an update to fix it or is my computer blocking something I don't know. Major help! 

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Participant
December 13, 2023

I wanna reply to say that disabling the Rule for "Adobe Unlicensed Pop-up" in the Windows Defender Firewall did it for me.

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Participant
October 27, 2023

Same here, everytime I try generative fill shows the issue connection error

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sscc21
Participant
October 26, 2023

Hello! Can someone help me? When using Generative Fill, it will prompt with this: "Couldn't generate your prompt due to connection issues. Please check your internet connection and try again". My connection is connected and has a speed of 275mbps. I've uninstalled and reinstalled it a couple of times now and still the same problem. I've searched a lot of articles and videos regarding this but still it didn't do anything. 

 

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kglad
Community Expert
Community Expert
October 26, 2023

do you have a teams or enterprise or education subscription?

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Inspiring
October 17, 2023
I think it’s a contention issue with the Adobe servers. I’ve had it several times and it’s not my connection or speed - tried it a second later and it’s fine.



Sent from my phone
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Kevin Stohlmeyer
Community Expert
Community Expert
October 17, 2023

@Милана321828983h3h I believe I've asked before without a response - where are you located?

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Participant
October 16, 2023

the same problem, no one helps me, I have written more than 3 times and never get an answer, how can this be? Adobe, when will you solve this problem?

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Participant
October 16, 2023

Hi, I have a problem with AI for more than a week, the internet is stable, can you help me please.
Adobe photoshop beta 25.1.0
Adobe photoshop 25.0.0

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Participant
September 10, 2023

I have a macbook and nothing that has been written here helps. Internet is available, all updates are installed

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Participant
September 10, 2023

Generative fill does not work

It says that there is a problem with the Internet connection, but there are no such problems. The firewall is disabled, there shouldn't be any problems. Can you tell me how to solve this issue?

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Participant
September 10, 2023

Hello, I have the same problem since yesterday.
indicates connection problems but there is no such problem.
If anyone else has this problem or gets a solution, please share it.

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