When I install the latest version (25.0) of Photoshop (Beta) I get the message "An irreparable problem has occurred. Now Photoshop will be exited." I get an error. I can't enter the application. Can you help?

günterhofmann

Participant

Same with Windows 11

W

Web31097664z3of

Participant

Can you please tell me when the bug of version 25.0 in Photoshop beta will be fixed?

R

Ruslan3176641519wc

Participant

Hello developers and community!

I have an issue - I can't launch the new beta version of Photoshop (25.0).

I had to update the Photoshop beta version from 24.7 to 25.0 due to the deactivation of AI functions in the old version. I updated the version using Creative Cloud.

When I launch the application (whether through Creative Cloud, the Start menu, or with administrator rights), I get a loading screen (nothing happens on it) and an error message "An unrecoverable error has occurred. Photoshop will exit." - consequently, the application doesn't start.

What I've done:

Deleted the beta version through Creative Cloud and reinstalled it - same problem.
Uninstalled the beta version without saving data and reinstalled it again - same problem.
Updated graphics card drivers to the latest version (GeForce Studio Version 08/08/2023) - same problem.
Deleted all contents from the folder C:\Users<user_name>\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings and tried to launch again - same problem.
Rolled back to version 24.7 and it works perfectly (but AI features are disabled 😞 ).

Please help with resolving this issue.

Environment:

Win 10
GPU - GTX 1060
Hands are intact (though I'm not so sure now 😄 )

P.S.: I can't download logs through the application (since it doesn't start) - I found another solution, maybe it will help - I took the file from here C:\Users\found\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

sniffer-out.txt:

Number of Launches: 0
stdout:
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe" -baseTimeMS=682663 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 x64

[46 ms]
  Start GetSnifferResult

[1454 ms]
  Start sniffer 2023-08-19 14:09:13
  # Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 x64
  C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=682663 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 x64
  
  {107 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce GTX 1060 index=0)
    
    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce GTX 1060
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                6,043 MB
      VRAM:                              6,043 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,528 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver date:                  2023-08-04  000000.000000-000
      Driver age:                   0 months
      Driver version:               31.0.15.3699
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       7200
    
    Device 1
      Name:                         Intel(R) HD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,656 MB
      VRAM:                                128 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,528 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver date:                  2022-07-19  000000.000000-000
      Driver age:                   13 months
      Driver version:               31.0.101.2111
      Supports UMA:                 SUPPORTED
      D3D-ID:                       22811
  End platform native
  {355 ms}
  
  {355 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce GTX 1060/PCIe/SSE2 index=0)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce GTX 1060/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                6,336 MB
      VRAM:                              6,336 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,528 MB
      API version:                  2.1 (2.1.2 NVIDIA 536.99)
      Device version:               2.1 (2.1.2 NVIDIA 536.99)
      Vendor name:                  NVIDIA
      Driver date:                  2023-08-04  000000.000000-000
      Driver age:                   0 months
      Driver version:               31.0.15.3699
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {427 ms}
  
  {427 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce GTX 1060
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                6,442 MB
      VRAM:                              6,442 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    148 GB / s
      Compute score:                1,512.57
      Device name string:           NVIDIA GeForce GTX 1060
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation
    
    Device 1
      Name:                         Intel(R) HD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                6,823 MB
      VRAM:                              6,823 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 )
      Device version:               3.0 (OpenCL 3.0 NEO )
      Vendor name:                  INTEL
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    20 GB / s
      Compute score:                184.734
      Device name string:           Intel(R) HD Graphics 630
      Device vendor string:         Intel(R) Corporation
      Platform name string:         Intel(R) OpenCL HD Graphics
      Platform vendor string:       Intel(R) Corporation
  End platform OpenCL
  {1360 ms}
  
  Exit code kExitNormal
  End sniffer 2023-08-19 14:09:15
[kStatusNormal, kExitNormal]

[1454 ms]
  Finish RunAllAPIs

stderr:

C

carlo braccio

Participant

OPS! did the first Photoshop Beta update to 25.0 as requested......,downloaded the update,everything ok? No ! it doesn't open anymore! restarted the Mac, but still the same problem, something went wrong! How can I fix it without making too much trouble? Thank you 10000000

V

Vladimir31766861d38d

Known Participant

after 2023.08.19 update, when launching photoshop betta, the message appears: "an unrecoverable error has occurred. Photoshop will exit"
Before this update was and everything worked fine after.

V

Vladimir31766861d38d

Known Participant

I got the message "a fatal error has occurred. Photoshop will shut down" for me it appears when Photoshop has not even loaded yet. A splash screen with grandfather opens, five seconds and the inscription

R

Resul317664865o6o

Participating Frequently

When I install the latest version (25.0) of Photoshop (Beta) I get the message "An irreparable problem has occurred. Now Photoshop will be exited." I get an error. I can't enter the application. Can you help?

H

Hjorthmedh

Known Participant

The same thing happened to me. I was sitting editing photos and did the update, so used Time Machine to restore the previous verision. The old Beta version runs, but curiously the Creative Cloud app now thinks I run the updated version. So it seems that it does not look at what is installed, but rather have some internal book keeping.

О

Оксана317663222cpn

Participant

Today, when you launch the Photoshop beta application, a dialog box appears. The app has been updated to the latest version. I tried to delete and reinstall, the problem was not solved

О

Оксана317663222cpn

Participant

The problem of launching the application after upgrading to version 25.0. I tried to roll back to the previous version 24.7, the application opens, but the generative fill does not work. Then I upgraded to version 25.0 and the application does not open

J

jj-lim

Participant

Hello, I just updated to the latest Ps Beta v25 and the following error occured. How do I solve it? Thanks.

V

vaxo31768460agfz

Participating Frequently

same problem

hüseyin31758864v686

Participating Frequently

BU HATAYI ALIYORUM 24.7 kullanırken bir sorun yoktu yeni güncelleme geldiğinde böyle bir hata almaya başladım program açılmıyor eski sürümü kurarsam açılıyor fakat üretken dolguyu kullanamıyorum lütfen bununla ilgili bir çözüm bulun dönüş yapın

B

Bilous_photo

Participant

I have the same problem Photoshop doesn`t work in last version so i downgraded

hüseyin31758864v686

Participating Frequently

Eski sürüme geçtiğimde program açılıyor fakat üretken dolguyu kullanamıyorum , üretken dolguyu kullanmak için son süreme geçin hatası veriyor ve son sürümü yüklediğimde "Onarılamaz bir sorun oluştu.Şimdi Photoshop'tan çıkılacak." hatası alıyorum . Sen eski sürümü yüklediğinde üretken dolguyu kullanabiliyor musun ?

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