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A
AKaPhoto
Participant
August 1, 2023

P: Photoshop beta 25 critical error

1. Photoshop (beta) 25.0

2. Windows 11 x64

3. After update to 25.0 version a message appears about a critical error when starting the application and it closes

    返信数 287

    Tom5DD4
    Tom5DD4
    Participant
    November 14, 2023

    On a dual monitor setup with various palettes open on that monitor, clicking or moving those palettes hides Photoshop. I'm on a Mac Studio running Sonoma 14.1 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      November 14, 2023

      Hi @Tom5DD4 update Sonoma to 14.1.1 there was an update late last week I believe.

        D
        defaultvjprckuvp7jp
        Participant
        October 16, 2023

        25.2 vesrion came out a few days ago -- installed after getting this error.

        The update seems to have fixed it -- did not need to reset settings as previously

         

        Too early to tell since this issue takes a few days go kick in after doing a full Photoshop %appdata% rename.

          C
          Chanawat
          Participant
          October 6, 2023
          Thank you, It work now.
            O
            OII
            Participating Frequently
            October 6, 2023

            Hi

            I removed 25.0 and installed the version before and after a week or two I installed 25.0 again and it worked.

              S
              Si3rra Photography
              Participant
              October 6, 2023

              I'm having the same issue. I can't get v 25.0 to work. The remove tool isn't working properly either...not sure what to do.

                O
                OII
                Participating Frequently
                September 22, 2023

                I am the IT admin at this company. I'll start a new thread.

                  O
                  OII
                  Participating Frequently
                  September 22, 2023

                  OK

                    CShubert
                    Community Manager
                    CShubertCommunity Manager
                    Community Manager
                    September 21, 2023

                    @OII we see you have two teams accounts, make sure you have the ability to update and that your IT Admin is not blocking it.
                    https://helpx.adobe.com/in/enterprise/using/enable-disable-services.html

                     

                      AxelMatt
                      Community Expert
                      AxelMattCommunity Expert
                      Community Expert
                      September 19, 2023

                      @OII  Please be more specific. Which version of Photoshop do you use? Beta or the release version?

                      If it's the release version please post you problem in the appropriate Photoshop forum. You are here in the Beta forum.

                       

                      Please post also more and detailed informations about your system, either here or in the new post.

                      Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into your next posting.

                       

                       

                      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
                        O
                        OII
                        Participating Frequently
                        September 19, 2023

                        No. 25.0 was the version I installed on friday 15 september. It didn't work.

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