/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idi-p/15314050May 10, 2025
May 10, 2025
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Photoshop Beta version 26.8 fails to launch on my system and crashes immediately during startup. Reverting to version 26.6 resolves the issue — no crash occurs.
The issue appears related to memory access and ntdll.dll heap corruption. This did not occur in previous beta versions.
GetPhysically Installed SystemMemory(&TotalMemoryInKilobytes) at D:\js\ci\gitws-0\src\dist\git\adobe\thirdparty\LibXPUInfo\LibXPUInfo.cpp:1935
Request:
Please investigate possible regression in memory/system hardware access in 26.8 (possibly related to LibXPUInfo), and advise if a patch or fix is planned.
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15311628#M19299May 08, 2025
May 08, 2025
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Bonjour,
Je rencontre un crash systématique au lancement de la version Beta de Photoshop 26.8.0 (20250507.m.3067) sur Windows 11. Le message d'erreur est :
Capture dans IPhotoshopApplication, exception rencontrée : GetPhysicallyInstalledSystemMemory (& TotalMemoryInKilobites) at D:/js/ci/gitws-0/src/dist/git/adobe/thirdparty/LibXPUInfo/LibXPUInfo.cpp:1935
:pushpin: Informations système :
OS : Windows 11
RAM : [précise ici, ex. 32 Go DDR4]
GPU : NVIDIA GeForce RTX 2080 Ti (driver 32.0.15.7628 du 27/04/2025)
Dual monitor setup
Photoshop version stable : fonctionne parfaitement
:paperclip: J’ai joint mon fichier sniffer-out.txt avec détection GPU correcte et sans erreur apparente (kExitNormal).
:direct_hit: Il semble que LibXPUInfo plante lors de la détection de la RAM physique via l’API GetPhysicallyInstalledSystemMemory, uniquement dans la version Bêta.
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15312433#M19301May 09, 2025
May 09, 2025
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Hello @CShubert , it's only the beta version that has this problem.
I can't get to the opening of Photoshop beta to share my system information, I have the error message when loading at the beginning and Photoshop Beta closes directly
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15313383#M19303May 09, 2025
May 09, 2025
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Yes, I do have the latest version. I did what you said, but I keep getting the same error. I don't understand what the problem is because the basic version works, but as soon as I launch the beta, it stops working.
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15313448#M19304May 09, 2025
May 09, 2025
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Thank you for the update. Looking at the code you sent, it appears you still have the old version:
Photoshop Version: Adobe Photoshop 26.8.0 20250507.m.3067 13b3155 x64 I would suggest using the CCD cleaner app to completly remove the Ps Beta and make sure you install the latest to a clean folder.
Home Screen (Chargé) 9.0.0.122 - à partir du fichier "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-9.0.0\"
CmdN: 1.24.7
UAB: 2.18.0-8
UAB4: npm:@ccac/universal-asset-browser@5.9.0
Chargé à : 503 ms - impact du temps de lancement : 56 ms
Discover Panel (Chargé) 2503.120.0.14 - à partir du fichier "Dossier requis"
Chargé à : 504 ms - impact du temps de lancement : 25 ms
ccx-timeline (Préparé) 3.1.12.0 - à partir du fichier "Dossier requis"
CCX Commenting UXP Webview (Chargé) 30.7.0.0 - à partir du fichier "Dossier requis"
Chargé à : 31052 ms - impact du temps de lancement : 0 ms
Beta Feedback (Préparé) 1.15.5.0 - à partir du fichier "Dossier requis"
CCX Sharesheet UXP (Préparé) 30.24.0.0 - à partir du fichier "Dossier requis"
Photoshop Facepile (Chargé) 1.8.0.0 - à partir du fichier "Dossier requis"
Chargé à : 507 ms - impact du temps de lancement : 0 ms
In app notifications (Chargé) 2.0.25.0 - à partir du fichier "Dossier requis"
Chargé à : 509 ms - impact du temps de lancement : 0 ms
Content Credentials (Chargé) 0.51.4.0 - à partir du fichier "Dossier requis"
Chargé à : 20820 ms - impact du temps de lancement : 1 ms
CC Libraries Panel (Préparé) 4.10.74.0 - à partir du fichier "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\"
CAPTURE: 2.0.41 STOCK: 4.2.6
Generative Workspace (Préparé) 0.0.20.0 - à partir du fichier "Dossier requis"
Filtres paramétriques (Préparé) 1.0.0.0 - à partir du fichier "Dossier requis"
Photoshop Adjustments Panel (Chargé) 2.3.4.0 - à partir du fichier "Dossier requis"
Chargé à : 31053 ms - impact du temps de lancement : 1 ms
Photoshop UXP Export-As (Préparé) 5.12.1.0 - à partir du fichier "Dossier requis"
Photoshop In App Messaging (Chargé) 4.5.10.0 - à partir du fichier "Dossier requis"
Chargé à : 31053 ms - impact du temps de lancement : 0 ms
Information Alert (Préparé) 0.5.0.0 - à partir du fichier "Dossier requis"
Photoshop Selection Feedback (Préparé) 0.5.0.0 - à partir du fichier "Dossier requis"
Share Panel (Préparé) 1.0.12.0 - à partir du fichier "Dossier requis"
Plugins Panel (Préparé) 1.6.9.0 - à partir du fichier "Dossier requis"
Substance 3D Viewer Plugin for Photoshop (Préparé) 1.0.0.0 - à partir du fichier "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Chargé) 1.0.0.0
Chargé à : 20821 ms - impact du temps de lancement : 0 ms
Multilayer Protection (Chargé) 1.0.0.0
Chargé à : 20821 ms - impact du temps de lancement : 0 ms
Neural Filters (Marque déposée) 1.15.0.102 - à partir du fichier "Dossier requis"
Temps de balayage : 0 ms - entrées : 44
Extensions :
Bibliothèques 1.0.0 - A partir du fichier “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\index.html”
Glitch Vandalizer Plugin 1.1.0 - A partir du fichier “C:\Users\manum\AppData\Roaming\Adobe\CEP\extensions\bangingjoints.glitch.generator\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - A partir du fichier “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - A partir du fichier “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\extensions\capture\capture.html”
Exporter sous 4.8.16 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Exporter sous 4.8.16 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
BrushBox 2.5.5 - A partir du fichier “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\BrushBox\index.html”
com.adobe.cclibraries.manager 1.0.0 - A partir du fichier “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\manager.html”
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15318678#M19385May 13, 2025
May 13, 2025
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@Rafał30472040wg8b does this mean when you launch Ps Beta 26.8 it crashes? Have you submitted a creash report with your email? If you roll back to 26.6, does the same thing happen?
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15323581#M19390May 15, 2025
May 15, 2025
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I have been using PS Beta for a long time now but after installing the latest version it crashes each time when I try to start it. The error message is shown below. I have not been able to find out anything about it, what it actually means, or how to cure it. Any advice will be most welcome.
Never complain about getting old it is a privilege denied to many
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15324707#M19386May 16, 2025
May 16, 2025
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Bom dia, instaeli atualização 26.7 funcionou tudo a noca caixa de ações e tudo, porem na primeira correção do 26.7 que fizeram, meu photoshop não abre mais , atualizei depois para o 26.8 e não abre, só funciona no 26.6 , windows 11 , xeon e52682 v4 , 64 gb ram , placa rx 570 , esperando nova atualização pra corrigir ,
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15325960#M19357May 17, 2025
May 17, 2025
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Hello @CShubert, Sorry for the delay, but I have been abroad. This is the message I receive when trying to open Photoshop Beta 26.8 Can not open Photoshop Beta 26.7 or 26.8, hence I can not send the "Systen Info" Also pressing and holding Shift+Ctrl+Alt (Win) and trying to launch the program, only shows the Photoshop Beta Properties. Do you want me to upload the sniffer-out.txt? Thanks.
Cargado en: 13758 ms -impacto de tiempo de lanzamiento: 0 ms
Beta Feedback (Preparado) 1.15.5.0 - del archivo "Carpeta necesaria"
CCX Sharesheet UXP (Preparado) 30.24.0.0 - del archivo "Carpeta necesaria"
Photoshop Facepile (Cargado) 1.8.0.0 - del archivo "Carpeta necesaria"
Cargado en: 729 ms -impacto de tiempo de lanzamiento: 0 ms
In app notifications (Cargado) 2.0.25.0 - del archivo "Carpeta necesaria"
Cargado en: 732 ms -impacto de tiempo de lanzamiento: 0 ms
Content Credentials (Cargado) 0.51.4.0 - del archivo "Carpeta necesaria"
Cargado en: 12846 ms -impacto de tiempo de lanzamiento: 0 ms
CC Libraries Panel (Preparado) 4.10.74.0 - del archivo "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\"
CAPTURE: 2.0.41 STOCK: 4.2.6
Generative Workspace (Preparado) 0.0.20.0 - del archivo "Carpeta necesaria"
Neural Filters (Preparado) 1.15.0.102 - del archivo "Carpeta necesaria"
Filtro paramétrico (Preparado) 1.0.0.0 - del archivo "Carpeta necesaria"
Photoshop Adjustments Panel (Cargado) 2.3.4.0 - del archivo "Carpeta necesaria"
Cargado en: 13759 ms -impacto de tiempo de lanzamiento: 0 ms
Photoshop UXP Export-As (Preparado) 5.12.1.0 - del archivo "Carpeta necesaria"
Photoshop In App Messaging (Cargado) 4.5.10.0 - del archivo "Carpeta necesaria"
Cargado en: 13760 ms -impacto de tiempo de lanzamiento: 0 ms
Information Alert (Preparado) 0.5.0.0 - del archivo "Carpeta necesaria"
Photoshop Selection Feedback (Preparado) 0.5.0.0 - del archivo "Carpeta necesaria"
Share Panel (Preparado) 1.0.12.0 - del archivo "Carpeta necesaria"
Plugins Panel (Preparado) 1.6.9.0 - del archivo "Carpeta necesaria"
Substance 3D Viewer Plugin for Photoshop (Preparado) 1.0.0.0 - del archivo "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Cargado) 1.0.0.0
Cargado en: 12849 ms -impacto de tiempo de lanzamiento: 0 ms
Multilayer Protection (Cargado) 1.0.0.0
Cargado en: 12852 ms -impacto de tiempo de lanzamiento: 0 ms
Discover Panel (Cargado) 2503.120.0.14 - del archivo "Carpeta necesaria"
Cargado en: 13762 ms -impacto de tiempo de lanzamiento: 0 ms
Tiempo de exploración: 0 ms - Entradas: 37
Extensiones:
Bibliotecas 1.0.0 - del archivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - del archivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - del archivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\extensions\capture\capture.html”
Exportar como 4.8.16 - del archivo “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Exportar como 4.8.16 - del archivo “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - del archivo “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_10_74\manager.html”
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15331940#M19380May 20, 2025
May 20, 2025
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I just updated the Ps beta today to rel. 26.8 on my Win 11 laptop (NVIDIA 4090 processor, 16GB VRAM 32GB RAM). It will not launch into the UI. I get the attribution credits splash screen then an error message box (see snip attached). Ps beta won't open. I am not running production release Ps on the same computer.
I've tried a restart of my laptop (didn't help - same bhvr). I tried uninstalling and reinstalling that Ps beta rel. (didn't help - same bhvr).
I'm now trying to install the prior release. But had hoped to test the new Contextual Toolbar Remove I'm seeing folks on YT promoting .... & it's something I'd like to feature on my own Ps-focused YT channel.
Just tried Ps beta rel. 26.7 instead and got the same error msg as below. I've never gotten error msgs until this attempted set of updates.
Resetting Prefs did not help. That is not the issue. Lots of users posting on Web about the same bug(s).
/t5/photoshop-beta-bugs/p-photoshop-beta-26-8-crashes-on-startup/idc-p/15331968#M19377May 20, 2025
May 20, 2025
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No. It is not fixed.
I just installed 26.8 and 26.7 today (May 20, 2025) to Win 11 and I get the exact same bugs and error message others have already reported. 26.6 launches into the UI just fine.
I tried restarts and reinstalls and reset of Prefs. Nothing helped. It's not my system that's the issue... Too many people getting the same bug for it to be that in any case.
I am not running production Ps on the same computer as the Ps beta. I can't afford to mess with the production rel.