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Ven Ven
Participant
August 29, 2023
Answered

Photoshop beta 25.1 and 25 critical error

  • August 29, 2023
  • 24 replies
  • 5458 views

hi all ,  i m using Window 11 and couldn't start up PS beta, it got critical error message.

i have tried downgraded to 25, still got same error message;

tried downgraded to 24.7, can start up PS, but couldn't use generative fill, it ask me to upgrade newer version in order to use it.

 

hope there's a way to fix it ...

    Correct answer Melodey M.

    The error code I receive when I tried to update Ps(Beta) v. 25.1 is Error Code 116. I've also tried to update Photoshop v. 24.7.1 and v. 25.0 but also struggle with a failed update. The Photoshop updates don't give me an error code, only the Ps(Beta) has. I'm not sure what the antivirus software is called so I'm unable to locate it and delete it. Would love guidance on how to locate that and figure out if the failed Photoshop updates are correlated to the Ps(Beta) failed update as well. 

     

    24 replies

    F
    Fotomaker01RA
    Known Participant
    November 2, 2023

    Are the issues everyone's reporting in the O.P. and below for commercial Ps 25.1? Or, specifically the Ps beta?

     

    I was about to update the commercial rel. from 25.0 (I don't run the Ps beta at all). When I saw this thread, I hit the brakes.

    M
    Melodey M.Correct answer
    Participant
    September 24, 2023

    The error code I receive when I tried to update Ps(Beta) v. 25.1 is Error Code 116. I've also tried to update Photoshop v. 24.7.1 and v. 25.0 but also struggle with a failed update. The Photoshop updates don't give me an error code, only the Ps(Beta) has. I'm not sure what the antivirus software is called so I'm unable to locate it and delete it. Would love guidance on how to locate that and figure out if the failed Photoshop updates are correlated to the Ps(Beta) failed update as well. 

     

      G
      geffy67
      Participating Frequently
      September 6, 2023

      works om my mac air but not on pc

        V
        Ven VenAuthor
        Participant
        September 4, 2023

        i have updated the PS beta today (5/9), version 25.1, it crashed once at the first time, then works well afterwards, thank so much for the team's hard work!

          G
          geffy67
          Participating Frequently
          September 2, 2023
          it refers to the update it worked then updated meant it did not work and the new update still does not work if it aint broke dont fix it
          AxelMatt
          Community Expert
          AxelMattCommunity Expert
          Community Expert
          September 2, 2023

          @geffy67 It's a beta version!!! The purpose of a beta version is to test the software under as many different configurations as possible. It doesn't help anyone just to write "it same rubbish". It's better to post the error message and the system info so that the Adobe programmers can check where the problem is .

           

           

          My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
            G
            geffy67
            Participating Frequently
            September 2, 2023

            new update does not fix it same rubbish

             

            [Mod: You've post this twice. One of them has been deleted]

             

              JaviNet
              JaviNet
              Participant
              September 1, 2023

              Si justamente hoy nuevamente reinsyalé V.25.1 y persite el error, así que nuevamente bajé a 25.0

                AxelMatt
                Community Expert
                AxelMattCommunity Expert
                Community Expert
                September 1, 2023

                @JaviNet Today Adobe has released a update for Photoshop Beta. Do you have already install it?

                If no, install it and try again.

                 

                My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
                  JaviNet
                  JaviNet
                  Participant
                  September 1, 2023

                  Error crítico Phortosop V. 25.1, se cierra Photosop 

                   

                  Por ahora solucioné regresando a la Versióh 25.0. 

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