Participant

Answered

"Aucune personne trouvée"

Forum|Forum|1 year ago
January 6, 2025
6 replies
385 views

Hello,

I am running Photoshop Beta v26.3, on PC Windows 11. When I am using the object selection tool and selecting the option to select the persons, the system is saying "No person could be find" (or whatever the text is in English...). I tried to desinstall without keeping my preferences and to reinstall.

I got the same result whatever the picture with people I am using. I tried the Camera Raw filter with the select persons options. This time, it is working properly. I can see the icon of the different people identified on the picture.

Do you know what the issue is ? Can someone help ? Thanks in advance.

Evelyne

Desktop-Windows

Correct answer Evelyne37236712mcj7

Hello, I did update my graphics driver using the link you provided and this solved my issue. Photoshop Select person tool now correctly identifies the persons. Thank you so much for your time and support. Evelyne

E

Evelyne37236712mcj7AuthorCorrect answer

Participant

Hello, I did update my graphics driver using the link you provided and this solved my issue. Photoshop Select person tool now correctly identifies the persons. Thank you so much for your time and support. Evelyne

CShubert

Community Manager

Thank you for the sysinfo @Evelyne37236712mcj7 and screenshot. It is possible that your graphics driver is outdated or not able to handel this feature. Please review:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

Your driver shows as 19 months old, so again, if an update is available it might be good to try as well.

Thanks,

Cory - Photoshop Product Manager

E

Evelyne37236712mcj7Author

Participant

Hello,

see below the screen capture of what I am seeing when I am using the Selecting the people option.

I also added a link to the systeme info (this is in on my drive with free access).

Thanks again for your support.

Evelyne

systéme info

CShubert

Community Manager

Thank you for the info @Evelyne37236712mcj7 but we need all of it, this is not enough to begin to see what might be a reason for the issue. As also requested, any screenshots so we can see what you are seeing.

Thanks,

Cory - Photoshop Product Manager

E

Evelyne37236712mcj7Author

Participant

Hello,

Thank you for your feedback.

Here below is a display (not all) of the info you asked for

Hello,

Thank you for your feedback.

Here below are the info you are looking for

Version Adobe Photoshop : 26.3.0 20241222.m.2915 2fd7bcd x64

Nombre de lancements : 1

Système d'exploitation : Windows 11 64 bits

Version : 11 ou version supérieure 10.0.22631.4602

Architecture système : UC Intel Famille :6, modèle :10, niveau :3 avec MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(4:8), HyperThreading

Nombre de processeurs physiques : 12

Nombre de processeurs logiques : 16

Vitesse du processeur : 2496 MHz

Mémoire intégrée : 32461 Mo

Mémoire libre : 20808 Mo

Mémoire disponible pour Photoshop : 24945 Mo

Mémoire utilisée par Photoshop : 70 %

Gestionnaire d'incidents : Adobe

DCX Version: 7.24.14

SAM SDK Version: 9.1.0.2-fio

ACP.local Status:

- SDK Version: 4.0.0.6

- Core Sync Status: Reachable and compatible

- Core Sync Running: 7.2.0.58

- Min Core Sync Required: 4.3.66.28

Version SDK Live Edit client : 4.0.6

Adobe Firefly : veuillez utiliser n’importe quelle fonctionnalité d’IA générative pour afficher la dernière version.

Version OpenColorIO : 2.4.0

Version de la bibliothèque C2PA : adobe_c2pa/0.12.2 c2pa-rs/0.32.5

Version NGL : 1.39.0.9

Infos sur Sophia :

- Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:97086 variationID:300240

Tableau noir : Désactivé.

Création d’un document de tableau noir : Désactivé.

Rendu D3D12Warp : Désactivé.

Gestion précise des couleurs pour affichage HDR : Désactivé.

Calques d'alias : Désactivé.

Highbeam: Activé.

Taille de la mosaïque d'images : 1024K

Niveaux de mémoire cache de l'image : 4

Aperçu de la police : Grande

Version d'HarfBuzz : 7.3.0

TextEngine : moteur de texte unifié

======= GPU

API native stable : Vrai

API OpenCL stable : Vrai

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

isGPUAllowed: 1

GPUName: Intel(R) Arc(TM) A370M Graphics

GPUVendor: INTEL

Intel(R) Arc(TM) A370M Graphics UNKNOWN, INTEL

Intel(R) Iris(R) Xe Graphics UNKNOWN, INTEL

IsNativeGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 4,018 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Windows remote desktop: 0

Windows available feature level: 12.2

Windows required feature level: 12.0

Windows has required feature level: 1

Limites d’affichage : (0, 0) -> (3839.99, 2399.99)

Échelle d’affichage : 2.25

Affichage principal

Type d’affichage : SDR

Profil d’affichage : sRGB IEC61966-2.1

Hope this helps.

Evelyne

CShubert

Community Manager

Hi @Evelyne37236712mcj7 please share some screenshots of what you are seeing on your desktop.

It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply. Please make sure you are on the latest Ps beta: Adobe Photoshop Version: 26.3.0 20250104.m.2928 bf7afe5 arm64

Thanks,

Cory - Photoshop Product Manager

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