Accessing Photoshop on the web just redirects me to blog post

[V0LT0T]

I am trying to access the Photoshop beta on the web using the Chrome browser on a Chromebook that meets all the minimum requirements. I am signed in to my Adobe Creative Cloud. I navigate to https://photoshop.adobe.com and Photoshop appears to start to load, but then immediately redirects me to this blog post: https://blog.adobe.com/en/publish/2021/10/26/creative-cloud-canvas-spaces-ps-ai-in-browser

Any advice for accessing the Photoshop beta on the web? Is there something I need to enable in my account before it will work? Thank you!

-Ted

[Jasper Speier · Accepted solution]

Hi Ted,

To access the Photoshop on the web beta, go to Creative Cloud web > Files > Your files. Open a Photoshop document and click the Open in Photoshop on the web beta button in the header.

To learn more about Photoshop on the web beta, see Common Questions | Photoshop on the web beta

[strunkl]

Trying to avoid a new thread with the same question, but to be clear: the Adobe answer provided on October 29 does not solve my problem.

I can't access Photoshop on the web. I am logged in with my CC all apps account. I go to "Creative Cloud web  > Files > Your files" and click on any file type (.jpg, .psd, .psdc) in any folder (Cloud Documents, Synced Files, etc.) and the only option in the header is "Open in Photoshop" which opens my desktop app (screengrab of header attached).

The Adobe page says only "You may not have it available yet, but please check back soon!" (as it has said from the initial announcement). I cannot find posts from others who are waiting for access. So I'm left wondering if 1) I'm supposed to be able to access Photoshop on the web but can't, or 2) I don't have access to the program but will get it...someday.

Can anyone tell me what I'm doing wrong, or how I can know if/when to expect access?

[Jasper Speier]

Are you trying to access from Google Chrome or Microsoft Edge? These are the currently supported browsers – if you try to access on a different browser you may not see the button in the header. 

[strunkl]

Chrome. Latest stable version.

[CShubert]

Hi,

Could you share screenshots of the process you are going through and the screens/messages you are seeing? Happy to work with you to figure this out.

Has this ever worked for you or is this the first time you have tried to access Photoshop beta?

Thank you,

[Pete.Green]

Hey @strunkl ,

Sorry for the difficulty accessing Ps on the web beta.

Have just invited you to a document as a test to see if you're able to access using the direct link in that message.

Can you give that a try and let us know if you're at least able to access Ps on the web this way?

Regards,

Pete

[Mounir21767849w5u3]

experiencing the exact same problem.

Chrome browser on chromebook.

Would you mind please sharing the link to the document.

Also: you are missing a LOT of people here who would use the online photoshope if not for the cloud document that you basically only can create with Ipad or from a full paid version. Shouldn't be opne to all for testing? 

Can't create any cloud file on both android device or chromebook and this is a 50% market I guess.

[Pete.Green]

You got it Mounir, have just shared the file with you as well. Hopefully that gets you in!

Regards,

Pete

[Mounir21767849w5u3]

@Pete.Green @CShubert 

Thanks for your help, still doesn't work but hope the following helps:

- Trying to open directly the PSD from the invitation (email), makes the beta launch and then crashes immediatly

- Trying to login to CC and then opening the file from the notification (Pete invites you to ....) make the Beta load, you can evn see a progression bar and then it doesn't crash BUT says that my browser is not supported. (see capture)

So my configuration if it helps: Chromebook (lenovo ARM with Chrome OS) Developper mode and Version 97.0.4692.11 (Build officiel) dev (32 bits) 

 thank you!

[Mounir21767849w5u3]

in addition to my previous post on another chromebook (intel Asus Version76.0.3809.136 official build 64 bits) using Chrome browser the Beta photoshop won't even lauch and furthermore there is no option (open the file in beta photoshop)

So it doesn't seem to have something to do with official or Dev build, definitely not the processor as tested on both Arm and Intel and both laptops have the minimal configuration requirements.

thanks

[CShubert]

Hi Mounir21767849w5u3,

Chromebooks using an ARM processor are unable to support Photoshop on the web at this time. The amount of RAM available to web apps on those devices does not meet the Photoshop requirement.

If you would share your console log for the Intel Asus Chromebook I would be happy to pass it along to our team to see if they can help.

Thank you,

[Mounir21767849w5u3]

@CShubert @Pete.Green 

at least now we figured out why even if it doesn't fix the issue.

Hope your developpers find  a solution to the ARM chromebooks for the final release.

I mean if we can virtualize linux and run GIMP on it or use the wzb version of Photopea or even run Adobe apps on playonlinux there is no reason it shouldn't work.

Thanks again guys for your quick answers and support, really appreciate it!

[strunkl]

@Pete.Green , I was able to access the Ps on the web beta with that invited doc. What's more, Ps on the web is now working for my files as well (attached screenshot shows "Open in Ps on the web beta" now appearing with my CC files). Don't know what changed, but I guess I won't question it.

Thanks to you, @CShubert , and @Jasper Speier for the help.

[CShubert]

Thanks strunkl for letting us know you are now able to access Ps on the web beta. Sorry you had an issue before, would love to figure out what might have been going on, but for now, happy you are in.

Be sure to let us know how it works for you and any issues/questions.

Thank you,

[Mounir21767849w5u3]

Wouldn't be simple (and almost basic development) to be able to access the photoshop online beta direcltly by logging and entering the web address.

Why would you make it so complicated, to need a cloud file, which is already in your documents and modify it from CC in order to be able to launch the online beta?

assuming you don't own an ipad (50% of market users wordlwide at least) and you don't already use the desktop photoshop version do you won't be able to use the beta online?

Who made this decision ? so basically if I am a linux or a chromebook user ( should be the market target no?) I can't use the beta version direclty...

i think adobe people and developpers should just from time to time exit their OSX bubble and aknowledge that you won't bring people to use CC or any other "service" with this kind of methods.

Come on!

[fmgdes1]

Previous title: How do I get to Photoshop on web beta:

Is that possible?  

[Pete.Green]

Absolutely fmgdes1, check Jasper's post at the top of this thread here! 

Let us know if you run into any issues.

Regards,

PG