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Participant
June 13, 2024
Answered

ACDSEE thumbnails are white with most of my psd files

  • June 13, 2024
  • 2 replies
  • 1434 views

I am using several viewer apps, such as ACDSee and XnView, and most of the PSD files appear white. Other files like JPG, TGA, PNG, etc., are displayed correctly.

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Correct answer Trevor.Dennis

Hi Cristian.  You've posted this in the beta forum, so the obvious question is does it also happen with the release version?  It's unlikely to be a workflow problem with the amount of experience you'll have had doing your job.

 

To be clear, is it just the thumbnails that show the problem?  Are the files opening OK? 

If that's the case, how do the thumbs look in Bridge?  The thing with bridge is we can purge the cache and rebuild the thumbnails.

 

Clutching at straws here, but I am thinking these are going to be tiny files.

Could compression and backward compatability be messing things up?

 

My final thoughts are that I can't remember seeing this before, and that this is (I assume) the beta version, so it could come down to resetting Preferences.  The beta version is always going to be more flaky than thew release version.

 

Good luck.

2 replies

Trevor.Dennis
Community Expert
Trevor.DennisCommunity ExpertCorrect answer
Community Expert
June 14, 2024

Hi Cristian.  You've posted this in the beta forum, so the obvious question is does it also happen with the release version?  It's unlikely to be a workflow problem with the amount of experience you'll have had doing your job.

 

To be clear, is it just the thumbnails that show the problem?  Are the files opening OK? 

If that's the case, how do the thumbs look in Bridge?  The thing with bridge is we can purge the cache and rebuild the thumbnails.

 

Clutching at straws here, but I am thinking these are going to be tiny files.

Could compression and backward compatability be messing things up?

 

My final thoughts are that I can't remember seeing this before, and that this is (I assume) the beta version, so it could come down to resetting Preferences.  The beta version is always going to be more flaky than thew release version.

 

Good luck.

Participant
June 17, 2024

Resolved, now I'm sorry I didn't write to you much earlier.

 

Participant
June 13, 2024

50 % of the time, the alpha channel is white when saving from any PSD file. This is very frustrating, as I work in computer games and handle hundreds of PSD files per day. Please help!