Adobe take note we all arn't computer boffins
Adobe it would be much better if you had qualified telephone call handlers ( not people who would just take calls) but front line developersd who could take turns to sit on phones and do that old fashion thing .... TALK to your users .
I'm of an age (67) and complicated by autism where a written book type instruction is required in a manor that a stupid child could follow, not full of technical terms.
You have to remember that some of us have not grown up with computers, other have not got a clue but are desperate to learn.
As i have said to one of your techies at the NEC Show at Birmingham UK you need to have at least 3 levels of instructions, all so clearly labeled its easy to find( gripe no 2 your webites are so confusing as you have so many for so many products its pointless at times asking)
Level 1, basic, asuming that even cut and paste for example is a complicated move, because remember to one who does not know it will be . Even the simpliest of things needs to be taught.
level 2 intermediatte, a gradual progression from level 1 but written in the same language (style)
3, advanced, again a gradual progression taking you from level 3 to the limits of what the softwaere can. do
I have even said i am more than willing to help in this as for one I'm baffled by the beta version of ps i have downloaded and the new technology that comes with it, let alone fathom out how it works and how i'd use it.
Leave it with you
me
Ian Loasby
Derby
UK
[email removed]
AdChoices