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Cannot install 25.1 on M1 Mac. Installer keeps deleting the app?

Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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So I'm having an issue where on my M1 Mac, I can't install 25.1. It'll install but won't open. So I went into the app folder, all that's in there is Locales and the Uninstall app. I tried uninstalling and installing again and just looked at the folder in real time. Around the 90% mark, it'll have everything but then deletes it all at the end.  I tried 25.0 and that works.

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correct answers 1 Correct answer

Community Beginner , Oct 23, 2023 Oct 23, 2023

Still had the issues, but upon the new 25.2, no more issues.

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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To add, the deletion begins when Creative Cloud App installs the remove tool component.

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Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

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Hi @Bruinrogue do you have any issues with the Ps release version, are you able to open files and does that work, is the issue you have ONLY with Ps beta?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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No issues with PS release version. The issue is only PS Beta.

And I can't pull any info from PS system info off beta because there is no PS Beta app because whatever's going on I'm installation is deleting the actual app

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Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

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@Bruinrogue it is fine to share your Ps release version info... same steps as above.

 

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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@CoryShubert 

 

Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 arm64 Number of Launches: 4 Operating System: Mac OS 14.0.0 System architecture: Apple M1 Pro, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 16384 MB Free memory: 7998 MB Memory available to Photoshop: 12007 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.1.5 SAM SDK Version: 4.1.4 ACP.local Status: - SDK Version: 3.2.0.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.6.4.2 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2 NGL Version: 1.35.0.19 Precise Color Management for HDR Display: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine OpenCL crashed on 5/24/19 at 6:07:37 PM (Initializing OpenCL and OpenCL enabled features) ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Pro
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1329, right=2056 High DPI Monitor Main Display Display Type: HDR ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[5 ms]
Start RunAllAPIs

[5 ms]
"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=1807528030 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64

[300 ms]
Start sniffer 2023-10-06 16:24:51
# Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64
sniffer -baseTimeMS=1807528030 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64

{112 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,056, 1,329)
Dimensions: (4,112 2,658)
Physical size: (344.702 222.816)
Pixel size: (0.0838284 0.0838284)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Pro index=0)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{229 ms}

{229 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,056, 1,329)
Dimensions: (4,112 2,658)
Physical size: (344.702 222.816)
Pixel size: (0.0838284 0.0838284)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 10,922 MB
VRAM: 10,922 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 86)
Device version: 2.1 (2.1 Metal - 86)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 7
End platform OpenGL
{252 ms}

{252 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 5 2023 05:54:47))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 6,387 GB / s
Compute score: 18,935.1
Device name string: Apple M1 Pro
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{298 ms}

Exit code kExitNormal
End sniffer 2023-10-06 16:24:51
[kStatusNormal, kExitNormal]

[300 ms]
Finish RunAllAPIs

[2220 ms]
Start GetSnifferResult

[2220 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040194360185248106 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop 2024/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 926.4G, 378.4G free Required Plugins folder: /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2024/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.1462899777 79.1462899777 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 13.1.0.202307240913_c907fdb boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.1 79.4142c440df. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.8fc6e4e5. AIDE.framework AIDE 5.7.0 79.43e30357 boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.4142c440df. AdobeXMPFiles.framework AdobeXMPFiles 79.1462899777 79.1462899777 AdobeLinguistic.framework 14.5.0.32668ad dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 28.0.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.1.0 79.4142c440df. AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 69c153855 dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 28.0.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.8fc6e4e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.1462899777 79.1462899777 AdobeJP2K.framework AdobeJP2K 4.0.1 79.15070c2 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.1887391. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.2 17.5.2.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.4142c440df. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 28.0.0.170 SPBasic.framework SPBasic 28.0.0.170 AdobeCoolType.framework AdobeCoolType 9.0.0 79.4142c440df. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.53210 79.51aea8ab dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 28.0.0.170 AILib.framework AILib 28.0.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 28.0.0.170 Unified Extensibility Platform uxp-7.2.0-14-d57c465 UPIC 2.6.0 Required plugins: Accented Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 25.0.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.5.1 (1597), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.5.1 (1597), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 25.0 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 25.0 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 25.0 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 25.0 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 25.0 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 25.0 © 2023-2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 25.0, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 25.0 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 25.0.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 25.0.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 25.0.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 25.0 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 25.0 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 25.0 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 25.0 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 25.0.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 25.0, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 25.0 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 25.0 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 25.0.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 25.0 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 25.0.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 7.0.0.37 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-7.0.0/" CDO: 1.141.0
CmdN: 1.18.32
CDP: 1.165.0 Loaded at: 210 ms - launch time impact: 349 ms ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 2743 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.25.28.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_25_28/" CAPTURE: 2.0.41 STOCK: 4.1.0 Content Credentials (Loaded) 0.39.8.0 - from the file "Required Folder" Loaded at: 2630 ms - launch time impact: 2 ms Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder" Loaded at: 2744 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 1.29.26.0 - from the file "Required Folder" Loaded at: 2744 ms - launch time impact: 2 ms Photoshop UXP Export-As (Prepared) 5.8.30.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.3.0.0 - from the file "Required Folder" Loaded at: 2745 ms - launch time impact: 1 ms Photoshop In App Messaging (Loaded) 4.3.4.0 - from the file "Required Folder" Loaded at: 2745 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 2631 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 2631 ms - launch time impact: 0 ms Discover Panel (Loaded) 2307.79.0.34 - from the file "Required Folder" Loaded at: 2757 ms - launch time impact: 590 ms Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder" Scan time: 0 ms - entries: 41 Installed TWAIN devices: NONE

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Adobe Employee ,
Oct 07, 2023 Oct 07, 2023

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Thank you for your sysinfo @Bruinrogue 

A couple things to try:

1. Log out of your CCD app, restart your computer and then log back in. Try to download Ps beta, does the issue persist?

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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@CoryShubert 

Logged out of CCD app, restarted, logged back in. Tried to download and reinstall. Still same issue (app folder in applications only has Locales and the uninstall app, installation process deletes Beta app?). 

Moved all the prefs to a different drive. Cannot use the Keyboard shortcut because there is no Photoshop Beta app even after a "successful" install.

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hey @Bruinrogue 

Try physically deleting both your prefs folder (Adobe Photoshop (Beta) Settings) and the app folder (Adobe Photoshop (Beta)), empty the Trash, restart the computer, then see if you can install the PS Beta App from CCD. 

 

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Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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LATEST

Still had the issues, but upon the new 25.2, no more issues.

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