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Could not open “file name” because of a program error.

New Here ,
Aug 30, 2022 Aug 30, 2022

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I can not open file save on Cloud, it just show the content: Could not open “Friend message” because of a program error.
Photoshop CC 2023 on Web beta and Desktop app.

 

I have the same error in a few file recently, I need fix it as soon as possible.

Thanks,screenshot_1661855346.png

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Desktop-Windows , Web

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Hi @Huy Truong25851976gvnu,

 

Sorry for the program error opening this file. Can you give more details on where this file came from? Is this a file you've created or has been shared with you?

 

Can you also provide some details about the browser and system you're working on?

You could also try Sharing this cloud document with me and I can give it a try as well -- petgreen at adobe.com 

 

Regards,

Pete

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New Here ,
Aug 31, 2022 Aug 31, 2022

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I created this file on Adobe Photoshop CC 2023 v23.5
Recently, I've been having problems with file storage and file opening on Creative Cloud.
Sometimes it's saved, but when I open it on a different device, the file is not saved latest version or history, no data sync, just saved old version. (I think maybe this file is significant).
Sometimes it's saved, but when I open it after a few days, It's not open, just show the context: 
Could not open “file name” because of a program error.
I have tried opening and downloading on web cloud, desktop app, and iMac but it's not working. 
This is working file: https://assets.adobe.com/id/urn:aaid:sc:AP:29876ed6-c5fd-4176-a904-53779ed96fac?view=difile

 

Thank you for your time,
Best regards,
Tran Huy Truong

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New Here ,
Aug 31, 2022 Aug 31, 2022

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My computer configuration:
- RTX 3070 Ti
- Chip: Intel i7-12700K

- RAM: 32GB
- Window 10

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Thank you for sharing the file @Huy Truong25851976gvnu!

Have tried accessing this file and I can get to the preview of the file, and am seeing the same error you're seeing. 

 

Can you verify this file shows in https://assets.adobe.com/cloud-documents ?
If yes, download the PSD, and open directly in Photoshop desktop
If you get that far, try making a small edit then save again to the cloud.

 

Though, it's possible this file will not be present in your cloud documents. Let me know what you discover.

 

In other news, I've passed this on to the engineering team to investigate further what might be going on.

 

Regards,

Pete

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Additionally @Huy Truong25851976gvnu, the team would like to know if you're able to get a local PSD of this, could you share this file with us via something like Dropbox or other third party share service?

You can share the link directly with me over email at petgreen at Adobe.com.

 

If so, thank you!

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Updating the thread status while the team investigates this issue

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New Here ,
Sep 04, 2022 Sep 04, 2022

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Sorry for not replying sooner to you,

This file I created and saved directly on Adobe Cloud, not on the local computer. Although the file is still visible in all device and Cloud, I am currently unable to download it from the Web Cloud. In the Desktop App I can still download it but I can't open it, it doesn't show any error or any message, just loads the file and nothing happens.

Screen Shot 2022-09-05 at 10.56.44.png

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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No sweat @Huy Truong25851976gvnu, the team is working on a resolution to this one.

Apologies for the inconvenience.

 

Regards,

Pete

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