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Pete.Green
Community Manager
Pete.GreenCommunity Manager
September 9, 2021
Sticky

How do I write a bug report?

  • September 9, 2021
  • 2 replies
  • 27861 views

When logging a new bug report, it's helpful to the Photoshop team when the information in the report includes steps describing how they can reproduce the bug experience. Once we can reproduce an issue, then we can start to investigate a fix. 

 

Note: If after a bit of troubleshooting we find that the bug report is in-fact not a product bug, the bug report may be moved out of Bugs and over to Discussions.

 

Use the template below as a guide for posting the most meaningful bug reports for the team.

 

Bug report template:

Issue: 

  • Photoshop version: 
  • OS: 


Steps to reproduce:

  1. ...
  2. ...
  3. ...

 

Expected result: 
Actual result: 

 

Anatomy of a great bug report:

 

 

 

Issue: Provide a succinct one-line issue statement
(i.e. Photoshop beta does X when using a tool or plugin)
Provide Photoshop version: Help>System Info>Copy the top line with Photoshop version
Provide OS and version: macOS 11.4

Issue: Provide good steps to reproduce the behavior:
Step 1 to reproduce the issue (i.e. open a new CMYK document)
Step 2 to reproduce the issue (i.e. add layer or use tool)
Step 3 to reproduce the issue (i.e another needed step)


Expected result: Photoshop should do Y
Actual result: Photoshop does X

* Optional, but useful: Upload a Test file (can be shared through CC files or other third-party storage), screenshot, video or gif file capturing the issue

 

 

 

Related resource

    2 replies

    Fiorelj1
    Fiorelj1
    Participant
    April 10, 2026

    Issue: Firefly Image 3 model was removed from Generative Fill in Photoshop Beta 27.6.0

    • Photoshop version: 27.6.0 (Beta)
    • OS: macOS 26.4

    Steps to reproduce:

    1. Abrir Photoshop Beta 27.6.0
    2. Abrir cualquier imagen
    3. Hacer una selección y activar el Relleno Generativo
    4. Verificar los modelos disponibles en el panel de generación

    Expected result: Firefly Image 3 debería estar disponible como modelo de generación, tal como ocurría en versiones anteriores.

    Actual result: Firefly Image 3 ya no aparece como opción. Solo están disponibles Firefly Image 1 y Fill and Expand, lo cual representa una reducción significativa en la calidad de resultados, especialmente para rellenos de fondos y texturas. Fill and Expand, aunque tiene mayor calidad general, falla frecuentemente interpretando la estética del contexto y genera texturas o colores incoherentes.

     

    Rick4F
    Rick4F
    Participating Frequently
    March 2, 2026

    Beta version 27.5.0 Generating an image with Firefly 3 has an advise panel saying; “Paint a vivid picture with your words. Describe the scene, colors, mood, and lighting to guide the creative process towards your vision.”

    That is nice and all but the current extreem small character limit severely reduces what and how you can describe your vision. Also if you must have a character limit, please add a counter for that in one of the corners so people know there is a character limit.

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