Crashes on launch

Report · May 21, 2024

Photoshop 25.7 runs fine. Beta 25.9/10 crash on launch and this dialog box pops up. Could it be my graphic card? What ver of DirectX is needed? My card is Radeon RX580 DirectX 12 12_0.

Report · May 21, 2024

What have you tried?

Is this a new problem? Have you just installed Photoshop?

Does it corrilate with a update or other changes you can think of?

Have you tried restarting your computer?

Is the graphics card driver up to date?

We often ask for a poster's Photoshop System Info, but if you can't open Photoshop, that is not going to happen. What I can tell you is having Photoshop completely fail to start is very rare. If still stuck, try a reinstall, and ultimately, try using the Cleaner tool before installing again

https://helpx.adobe.com/nz/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Good luck, and please let us know how you get on.

Report · May 22, 2024

Working now for some unknown reason. Go figure.