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Crashes on launch

New Here ,
May 21, 2024 May 21, 2024

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Photoshop 25.7 runs fine. Beta 25.9/10 crash on launch and this dialog box pops up. Could it be my graphic card?  What ver of DirectX is needed? My card is Radeon RX580 DirectX 12  12_0.

Screenshot 2024-05-21 143313.png

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Community Expert ,
May 21, 2024 May 21, 2024

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What have you tried?

Is this a new problem?  Have you just installed Photoshop?

Does it corrilate with a update or other changes you can think of?

 

Have you tried restarting your computer?

Is the graphics card driver up to date?

 

We often ask for a poster's Photoshop System Info, but if you can't open Photoshop, that is not going to happen.  What I can tell you is having Photoshop completely fail to start is very rare.  If still stuck, try a reinstall, and ultimately, try using the Cleaner tool before installing again

https://helpx.adobe.com/nz/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Good luck, and please let us know how you get on.

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New Here ,
May 22, 2024 May 22, 2024

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Working now for some unknown reason. Go figure.

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