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Generative AI refusal

New Here ,
May 30, 2023 May 30, 2023

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I am trying to use Genrative AI.  When I do I get a message saying that I cannot use it as I am not 18.

 

Unfortunately I am way over 18.  Can anyone please tell me how I can change my age in my account to allow this to work for me.

 

thanks

Alan

 

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Community Expert ,
May 30, 2023 May 30, 2023

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Hi @ALAN270877508j0f 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

If you cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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