Generative fill doesn't work, just not an active input field

[Милана321828983h3h]

I have a macbook, I have internet, but generative fill doesn't work. I also had a problem that the field was active, but after it wrote about connection error, although there are no problems with the Internet. Firewall is disabled
Help, what to do?

[CShubert]

Hi @Милана321828983h3h 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

[Милана321828983h3h]

Didn't help( I'm just in shock, everyone is using and I can't start generative fill for over a month, what is it? No one helps and doesn't solve my problem

[Mathieu Chrétien]

Hey,

I have the same issue on Macbook too, have you find a solution ?

[CShubert]

@Mathieu Chrétien could you share a screenshot of what you are seeing?

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thanks,

Cory - Photoshop Product Manager