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13

Generative Fill - The service is not responding

New Here ,
Jul 10, 2023 Jul 10, 2023

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I first installed Photoshop beta yesterday to try it out. I used the generative fill tool and it worked fine for the evening. Today it tries to run for a long while after pressing "generate" but eventually returns this error:

Screenshot 2023-07-10 122503.png

Or sometimes this:

Screenshot 2023-07-10 125204.png

My connection is fine, and everything else works:

Screenshot 2023-07-10 122829.png

 

Editing the same pic as yesterday doesn't work. Smaller pics/smaller areas, also the same thing.

Reboot didn't help.

Firewall on or off doesn't matter.

Windows reputation based protections on/off doesn't matter.

Uninstalling and reinstalling PS beta from the cloud app didn't help.

Any ideas?

 

System info:

Adobe Photoshop Version: 24.7.0 20230628.m.2223 0770f83  x64
Number of Launches: 1
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3086
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3593 MHz
Built-in memory: 16295 MB
Free memory: 10435 MB
Memory available to Photoshop: 12012 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
 - SDK Version: 3.2.0.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 6.5.3.1
 - Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: Not Available
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: HarfBuzz Not Initialized
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               NVIDIA GeForce RTX 3070
GPUVendor:             NVIDIA
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 8,032 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0
Windows available feature level:     12.1
Windows required feature level:      12.0
Windows has required feature level:  1
Display: 1
  Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
  Display Bounds: top=0, left=-1080, bottom=1920, right=0
Display: 3
  Display Bounds: top=0, left=2560, bottom=1080, right=4480
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[1 ms]
  Start RunAllAPIs

[1 ms]
  "C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe" -baseTimeMS=1957324 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230628.m.2223 0770f83 x64

[517 ms]
  Start sniffer 2023-07-10 12:30:48
  # Photoshop Version: Adobe Photoshop 24.7.0 20230628.m.2223 0770f83 x64
  C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=1957324 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230628.m.2223 0770f83 x64
  
  {60 ms}
  Start platform native
    # displays:                   3
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (2,560, 1,440)
      Dimensions:                   (2,560 1,440)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070 index=0)
    
    Display 1
      Display:                      \\.\DISPLAY2
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (-1,080, 0) -> (0, 1,920)
      Dimensions:                   (1,080 1,920)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070 index=0)
    
    Display 2
      Display:                      \\.\DISPLAY3
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (2,560, 0) -> (4,480, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070 index=0)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 3070
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          3
        \\.\DISPLAY1
        \\.\DISPLAY2
        \\.\DISPLAY3
      GPU accessible RAM:                8,032 MB
      VRAM:                              8,032 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,543 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver date:                  2023-03-08  000000.000000-000
      Driver age:                   4 months
      Driver version:               31.0.15.3130
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       9348
  End platform native
  {244 ms}
  
  {244 ms}
  Start platform OpenGL
    # displays:                   3
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (2,560, 1,440)
      Dimensions:                   (2,560 1,440)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0)
    
    Display 1
      Display:                      \\.\DISPLAY2
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (-1,080, 0) -> (0, 1,920)
      Dimensions:                   (1,080 1,920)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0)
    
    Display 2
      Display:                      \\.\DISPLAY3
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (2,560, 0) -> (4,480, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 3070/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          3
        \\.\DISPLAY1
        \\.\DISPLAY2
        \\.\DISPLAY3
      GPU accessible RAM:                8,422 MB
      VRAM:                              8,422 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,543 MB
      API version:                  2.1 (2.1.2 NVIDIA 531.30)
      Device version:               2.1 (2.1.2 NVIDIA 531.30)
      Vendor name:                  NVIDIA
      Driver date:                  2023-03-08  000000.000000-000
      Driver age:                   4 months
      Driver version:               31.0.15.3130
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {312 ms}
  
  {312 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 3070
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,589 MB
      VRAM:                              8,589 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    368 GB / s
      Compute score:                8,837.67
      Device name string:           NVIDIA GeForce RTX 3070
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation
  End platform OpenCL
  {444 ms}
  
  Exit code kExitNormal
  End sniffer 2023-07-10 12:30:48
[kStatusNormal, kExitNormal]

[517 ms]
  Finish RunAllAPIs

[3831 ms]
  Start GetSnifferResult

[3831 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 96040036394046059325
GUIDBucket: 
Composite Core (enable_composite_core): on 
Composite Core GPU (comp_core_gpu): on 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (enable_doc_graph): off 

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\pirko\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 953,0G, 364,4G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
   ACE.dll   ACE 2023/04/13-10:44:44   79.e061fb0   79.e061fb0
   act_tracing.dll   Copyright (c) 2021 Adobe. All Rights Reserved   1.0.58   
   AdobeLinguistic.dll   Adobe Linguisitc Library   dfba77e   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2023/01/28-17:08:16   79.4c0bb7e   79.4c0bb7e
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.8567dec   79.8567dec
   AdobeXMP.dll   Adobe XMP Core 2023/03/23-08:56:37   79.a8d4753   79.a8d4753
   AdobeXMPFiles.dll   Adobe XMP Files 2023/03/23-08:56:37   79.a8d4753   79.a8d4753
   AdobeXMPScript.dll   Adobe XMP Script 2023/03/23-08:56:37   79.a8d4753   79.a8d4753
   AGM.dll   AGM 2023/04/13-10:44:44   79.e061fb0   79.e061fb0
   AID.dll   AID DLL   1.0.0.58   
   AIDE.dll   AIDE 2023/04/04-19:10:45   79.8b163e2   79.8b163e2
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2023   27.1.0   
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2023/04/13-10:44:44   79.e061fb0   79.e061fb0
   AXE8SharedExpat.dll   AXE8SharedExpat 2022/12/13-13:20:11   79.002995e   79.002995e
   AXEDOMCore.dll   AXEDOMCore 2022/12/13-13:20:11   79.002995e   79.002995e
   BIB.dll   BIB 2023/04/13-10:44:44   79.e061fb0   79.e061fb0
   BIBUtils.dll   BIBUtils 2023/04/13-10:44:44   79.e061fb0   79.e061fb0
   boost_chrono.dll   photoshopdva   22.0.0   
   boost_date_time.dll   photoshopdva   22.0.0   
   boost_filesystem.dll   photoshopdva   22.0.0   
   boost_regex.dll   photoshopdva   22.0.0   
   boost_system.dll   photoshopdva   22.0.0   
   boost_threads.dll   photoshopdva   22.0.0   
   CoolType.dll   CoolType 2023/04/13-10:44:44   79.e061fb0   79.e061fb0
   CRClient.dll   Adobe Crash Reporter Client DLL   12.1.0.202305231609_434b669   
   DirectML.dll   DirectML Redistributable Library   1.10.1+230125-1155.1.dml-1.10.177341d   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   22.0.0   
   dvaappsupport.dll   photoshopdva   22.0.0   
   dvaaudiodevice.dll   photoshopdva   22.0.0   
   dvaaudiodsp.dll   photoshopdva   22.0.0   
   dvacore.dll   photoshopdva   22.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   22.0.0   
   dvamediatypes.dll   photoshopdva   22.0.0   
   dvametadata.dll   photoshopdva   22.0.0   
   dvametadataapi.dll   photoshopdva   22.0.0   
   dvametadataUI.dll   photoshopdva   22.0.0   
   dvanet.dll   photoshopdva   22.0.0   
   dvaplayer.dll   photoshopdva   22.0.0   
   dvascripting.dll   photoshopdva   22.0.0   
   dvatransport.dll   photoshopdva   22.0.0   
   dvaui.dll   photoshopdva   22.0.0   
   dvavulcansupport.dll   photoshopdva   22.0.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-7.1.0-11-16f02e5   
   dynamiclink.dll   photoshopdva   22.0.0   
   ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4
   filterport.dll   FilterPort   1.1   O
   icucnv71.dll   International Components for Unicode    Build 14.0.04ee3a5   
   icuin71.dll   International Components for Unicode    Build 14.0.04ee3a5   
   icuuc71.dll   International Components for Unicode    Build 14.0.04ee3a5   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   JP2KLib.dll   JP2KLib 2023/03/10-17:55:06   79.6dcde51   79.6dcde51
   libeay32.dll   The OpenSSL Toolkit   1.0.2zf   
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   22.0.0   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   photoshopdva   22.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.14.20230410.1.429e1e3   
   mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   MPS.dll   MPS 2023/03/30-19:06:20   79.fb3b9df   79.fb3b9df
   onnxruntime.dll   Microsoft® Windows® Operating System   1.14.20230410.1.429e1e3   
   opencv_world452.dll   OpenCV library   4.5.2   
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2023   24.7   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.5.2   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.5.2.130   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2023   24.7   
   PSViews.dll   Adobe Photoshop 2023   24.7   
   ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4
   ssleay32.dll   The OpenSSL Toolkit   1.0.2zf   
   SVGRE.dll   SVGRE   79.e41acba   79.e41acba
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   VulcanControl.dll   Vulcan Application Control Library   7.2.0.34   
   VulcanMessage5.dll   Vulcan Message Library   7.2.0.34   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   WRServices.dll   WRServices    Build 17.5.1.73e2151   17.5.1.73e2151
   Unified Extensibility Platform  uxp-7.1.0-11-16f02e5
   UPIC  2.6.0


Required plugins:

   Accented Edges 24.7 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 24.7 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 24.7 - from the file “Filter Gallery.8bf”
   Average 24.7 - from the file “Average.8bf”
   Bas Relief 24.7 - from the file “Filter Gallery.8bf”
   BMP 24.7 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 15.4.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 15.4.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 24.7 - from the file “Filter Gallery.8bf”
   Charcoal 24.7 - from the file “Filter Gallery.8bf”
   Chrome 24.7 - from the file “Filter Gallery.8bf”
   Cineon 24.7 - from the file “Cineon.8bi”
   Clouds 24.7 - from the file “Clouds.8bf”
   Color Halftone 24.7 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 24.7 - from the file “Filter Gallery.8bf”
   Conté Crayon 24.7 - from the file “Filter Gallery.8bf”
   Craquelure 24.7 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 24.7 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 24.7 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 24.7 - from the file “Filter Gallery.8bf”
   Crystallize 24.7 - from the file “Standard MultiPlugin.8bf”
   Cutout 24.7 - from the file “Filter Gallery.8bf”
   Dark Strokes 24.7 - from the file “Filter Gallery.8bf”
   De-Interlace 24.7 - from the file “Standard MultiPlugin.8bf”
   Dicom 24.7 - from the file “Dicom.8bi”
   Difference Clouds 24.7 - from the file “Clouds.8bf”
   Diffuse Glow 24.7 - from the file “Filter Gallery.8bf”
   Displace 24.7 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 24.7 - from the file “Filter Gallery.8bf”
   Entropy 24.7 - from the file “statistics.8ba”
   Export Color Lookup Tables 24.7 - from the file “Export3DLUT.8be”
   Extrude 24.7 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 24.7 - from the file “FastCore.8bx”
   Fibers 24.7 - from the file “Standard MultiPlugin.8bf”
   Film Grain 24.7 - from the file “Filter Gallery.8bf”
   Filter Gallery 24.7 - from the file “Filter Gallery.8bf”
   Fresco 24.7 - from the file “Filter Gallery.8bf”
   Glass 24.7 - from the file “Filter Gallery.8bf”
   Glowing Edges 24.7 - from the file “Filter Gallery.8bf”
   Grain 24.7 - from the file “Filter Gallery.8bf”
   Graphic Pen 24.7 - from the file “Filter Gallery.8bf”
   Halftone Pattern 24.7 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 24.7 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 24.7 - from the file “HDRMergeUI.8bf”
   HSB/HSL 24.7 - from the file “Standard MultiPlugin.8bf”
   IFF Format 24.7 - from the file “Standard MultiPlugin.8bf”
   Ink Outlines 24.7 - from the file “Filter Gallery.8bf”
   JPEG 2000 24.7 - from the file “JPEG2000.8bi”
   Kurtosis 24.7 - from the file “statistics.8ba”
   Lens Blur 24.7 - from the file “Lens Blur.8bf”
   Lens Correction 24.7 - from the file “Lens Correction.8bf”
   Lens Flare 24.7 - from the file “Standard MultiPlugin.8bf”
   Liquify 24.7 - from the file “Liquify.8bf”
   Matlab Operation 24.7 - from the file “ChannelPort.8bf”
   Maximum 24.7 - from the file “statistics.8ba”
   Mean 24.7 - from the file “statistics.8ba”
   Measurement Core 24.7 - from the file “MeasurementCore.8me”
   Median 24.7 - from the file “statistics.8ba”
   Mezzotint 24.7 - from the file “Standard MultiPlugin.8bf”
   Minimum 24.7 - from the file “statistics.8ba”
   MMXCore Routines 24.7 - from the file “MMXCore.8bx”
   Mosaic Tiles 24.7 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 24.7 - from the file “MultiProcessor Support.8bx”
   Neon Glow 24.7 - from the file “Filter Gallery.8bf”
   Note Paper 24.7 - from the file “Filter Gallery.8bf”
   NTSC Colors 24.7 - from the file “NTSC Colors.8bf”
   Ocean Ripple 24.7 - from the file “Filter Gallery.8bf”
   OpenEXR 24.7 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 24.7 - from the file “Filter Gallery.8bf”
   Palette Knife 24.7 - from the file “Filter Gallery.8bf”
   Patchwork 24.7 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 24.7 - from the file “Standard MultiPlugin.8bf”
   PCX 24.7 - from the file “PCX.8bi”
   Photocopy 24.7 - from the file “Filter Gallery.8bf”
   Picture Package Filter 24.7 - from the file “ChannelPort.8bf”
   Pinch 24.7 - from the file “Standard MultiPlugin.8bf”
   Pixar 24.7 - from the file “Pixar.8bi”
   Plaster 24.7 - from the file “Filter Gallery.8bf”
   Plastic Wrap 24.7 - from the file “Filter Gallery.8bf”
   Pointillize 24.7 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 24.7 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 24.7 - from the file “PBM.8bi”
   Poster Edges 24.7 - from the file “Filter Gallery.8bf”
   Radial Blur 24.7 - from the file “Standard MultiPlugin.8bf”
   Radiance 24.7 - from the file “Radiance.8bi”
   Range 24.7 - from the file “statistics.8ba”
   Render Color Lookup Grid 24.7 - from the file “Export3DLUT.8be”
   Reticulation 24.7 - from the file “Filter Gallery.8bf”
   Ripple 24.7 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 24.7 - from the file “Filter Gallery.8bf”
   Save for Web 24.7 - from the file “Save for Web.8be”
   ScriptingSupport 24.7 - from the file “ScriptingSupport.8li”
   Shear 24.7 - from the file “Standard MultiPlugin.8bf”
   Skewness 24.7 - from the file “statistics.8ba”
   Smart Blur 24.7 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 24.7 - from the file “Filter Gallery.8bf”
   Solarize 24.7 - from the file “Solarize.8bf”
   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Spatter 24.7 - from the file “Filter Gallery.8bf”
   Spherize 24.7 - from the file “Standard MultiPlugin.8bf”
   Sponge 24.7 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 24.7 - from the file “Filter Gallery.8bf”
   Stained Glass 24.7 - from the file “Filter Gallery.8bf”
   Stamp 24.7 - from the file “Filter Gallery.8bf”
   Standard Deviation 24.7 - from the file “statistics.8ba”
   Substance NO VERSION - from the file “MaterialFilter.8bf”
   Sumi-e 24.7 - from the file “Filter Gallery.8bf”
   Summation 24.7 - from the file “statistics.8ba”
   Targa 24.7 - from the file “Standard MultiPlugin.8bf”
   Texturizer 24.7 - from the file “Filter Gallery.8bf”
   Tiles 24.7 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 24.7 - from the file “Filter Gallery.8bf”
   Twirl 24.7 - from the file “Standard MultiPlugin.8bf”
   Underpainting 24.7 - from the file “Filter Gallery.8bf”
   Vanishing Point 24.7 - from the file “VanishingPoint.8bf”
   Variance 24.7 - from the file “statistics.8ba”
   Water Paper 24.7 - from the file “Filter Gallery.8bf”
   Watercolor 24.7 - from the file “Filter Gallery.8bf”
   Wave 24.7 - from the file “Standard MultiPlugin.8bf”
   WIA Support 24.7 - from the file “WIASupport.8li”
   Wind 24.7 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 24.7 - from the file “WBMP.8bi”
   ZigZag 24.7 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 6.7.0.40 - from the file "Required Folder"
   CDO: 1.141.0
        CmdN: 1.18.6
        CDP: 1.165.0
        Projects: 1.7.0
      Loaded at: 129 ms - launch time impact: 14 ms
   ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
      Loaded at: 6487 ms - launch time impact: 0 ms
   Beta Feedback (Prepared) 1.15.1.0 - from the file "Required Folder"
   CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
      Loaded at: 132 ms - launch time impact: 0 ms
   Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
      Loaded at: 134 ms - launch time impact: 0 ms
   Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
      Loaded at: 5431 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 3.24.22.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\"
   CAPTURE: 2.0.41  STOCK: 4.0.2
   Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"
      Loaded at: 6488 ms - launch time impact: 0 ms
   Photoshop Adjustments Panel (Loaded) 1.29.12.0 - from the file "Required Folder"
      Loaded at: 6490 ms - launch time impact: 0 ms
   Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
   Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
      Loaded at: 6492 ms - launch time impact: 0 ms
   Photoshop In App Messaging (Loaded) 4.1.0.0 - from the file "Required Folder"
      Loaded at: 6494 ms - launch time impact: 0 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 5550 ms - launch time impact: 0 ms
   Multilayer Protection (Loaded) 1.0.0.0
      Loaded at: 5551 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 3.6.0.51 - from the file "Required Folder"
      Loaded at: 6560 ms - launch time impact: 0 ms
   Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
   Scan time: 0 ms - entries: 29 

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\index.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\capture\capture.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\manager.html”

Installed TWAIN devices: NONE

 

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correct answers 1 Correct answer

New Here , Jul 10, 2023 Jul 10, 2023

Well, it's working now again. Without me doing anything about it in the mean time. So I suppose the problem was at the services end. I'm loving the new tools btw, thanks!

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New Here ,
Jul 10, 2023 Jul 10, 2023

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Well, it's working now again. Without me doing anything about it in the mean time. So I suppose the problem was at the services end. I'm loving the new tools btw, thanks!

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New Here ,
Jul 26, 2023 Jul 26, 2023

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Hey, I am experiencing the same problem. Just that it never worked from the beginning. Yesterday I tried out Photoshop Beta with the generative fill for the first time. It didn´t work. My internet connection is also very good. Today the same issue. Always the same error message "The service is not responding. Please check your internet and try again." Anyone who experienced the same and has some tips?
Tanja

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New Here ,
Sep 22, 2023 Sep 22, 2023

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Hello!
I found out that when your system disk is full (for example you have Windows installed on disk C) the Firefly feature is not working. Switching scratch disks in Photoshop may not fix a problem. Try cleaning up some space, it may help. At least it helped me.

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New Here ,
Sep 29, 2023 Sep 29, 2023

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Please find an urgent solution to this problem. I have been suffering from this problem for 5 days or more.

IMG_20230929_150736.jpg

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New Here ,
Jul 26, 2023 Jul 26, 2023

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Hello an hour ago i have the same problem, while i have perfect internet my generative fill doesn't work. I updated to the photoshop beta v 24.7 and no sollution

 

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Explorer ,
Jul 30, 2023 Jul 30, 2023

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Same issues here. Generative Fill was working fine for me for weeks, but now I get a message saying, "The service is not responding. Please check your internet and try again." Well, my internet connection is fine, so what other solutions should I be looking for?

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Community Beginner ,
Aug 01, 2023 Aug 01, 2023

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Same here.  And it is driving me nuts.  I have reinstalled.  Switched on and off firewall.  No differfence.  Is this a issue with the server.  Beta has worked fine since it came on line,.  Latest update seems to be the problem.  Anybody help.  

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New Here ,
Aug 09, 2023 Aug 09, 2023

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me too, with the same problem.

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Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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me too, how to fix it ?? please help me 😞

Maha Rasheed

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New Here ,
Oct 03, 2023 Oct 03, 2023

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I have the same issue as of today! Please help

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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already 3 days for me... is adobe listen to this adobe community ???

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New Here ,
Apr 20, 2024 Apr 20, 2024

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LATEST

same with me. it only work if im not doing anything important, but when i need it most, it not working zzzz.. 

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New Here ,
Oct 20, 2023 Oct 20, 2023

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Why Firefly not responding 

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New Here ,
Oct 11, 2023 Oct 11, 2023

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Facing same issue with photoshop 25.1 beta 

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New Here ,
Oct 12, 2023 Oct 12, 2023

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Me too

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New Here ,
Oct 25, 2023 Oct 25, 2023

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After having no issues like this during beta testing and into retail, this morning, this ugly issue has reared its hideous head towards me and now I cant get it to work. I thought maybe my sample sizing was the issue but now even if I try to generate in a 800x800 px selection, i get the same error.

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New Here ,
Oct 25, 2023 Oct 25, 2023

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Following up, still having issues.

Here's what ive tried:

  • A smaller selection
  • Lowering the resolution of the image
  • Restarting computer (upon reopening PS after restart, now generative fill is greyed out)

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Community Beginner ,
Nov 10, 2023 Nov 10, 2023

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mine its just working again by re download Creative Cloud and install it. it looks like repair connection on the end.

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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For Windows users - be sure to check your Windows Defender settings to make sure Photoshop is listed and allowed by the firewall.

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New Here ,
Feb 16, 2024 Feb 16, 2024

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i had the same issue, and i resolve it by simply making a rule in the firewall to allow the connection for Photoshop.exe, Firefly.exe and CCXProcess.exe.
any video on the internet was useless and wierd, just do this simple step and u will use it normally

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New Here ,
Feb 29, 2024 Feb 29, 2024

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I had the same problem and seems to be happening when connected to wifi. If I"m connecting my laptop to my IPhone Hotspot out of mobile data it always works. Don't ask me why.

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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me too we cant fix it!

--
Best Regards,
Maha Rasheed

My Behance portfolio <>
Maha Rasheed

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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@Maha Rasheed @Pizko Studio its your firewall. Check the settings and allow firefly and photoshop.

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New Here ,
Mar 18, 2024 Mar 18, 2024

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Hey Kevin,

Thanks for your reply. I never have firewall turned on so while I understand it might be the casue of this issues in a lot of cases, my case would have been something different.

Thanks for your approach though.


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