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Participating Frequently
June 27, 2023
Question

Hand Tool not working on Cloud Document Photoshop

  • June 27, 2023
  • 14 replies
  • 1187 views

The hand tool doesn't work. I cannot move to left or right, if my mouse doesn't have the scroll left-right function.

14 replies

silk-m
Community Expert
Community Expert
February 9, 2025

Is System Settings/Accessibility/Full Keyboard Access turned on?
Web Photoshop cannot be used properly if Full Keyboard Access is turned on.

--Susumu Iwasaki
Participant
February 7, 2025

I have same problem

Participant
December 20, 2024

I'm having the same issue... spacebar does nothing. I can only move up or down with the mouse scroll wheel, and there is no way to move left or right when zoomed into an image.

Participant
December 29, 2024

A year and a half, this problem still exists.

Participating Frequently
July 6, 2023

Any solution? This bug make Cloud photoshop not usable at all!

 

Participant
December 20, 2024

I'm using Web Photoshop for the first time... and right away, I can't navigate around an image with Spacebar. Nothing happens.   I can only zoom in, and move up and down with the mouse wheel. There is no way to drag the image left or right. 

Participating Frequently
June 29, 2023

Anyone has the same issue?

Participating Frequently
June 28, 2023

Yes, I have an account that have Adobe CC subscription. I'm using another account to test out if the PS online document can be shared with my clients. But now I foresee there will be issue where not everyone has a Apple magic mouse to navigate the PS online to drag left or right.

The hand tool is not working, plus there is no scrolling bar in the interface, where at least the users can zoom in and move around. 

CShubert
Community Manager
Community Manager
June 28, 2023

Curious @h30754969r412 we don't see a Ps subscription which is needed to us Ps online... do you maybe have another Adobe ID that is tied to a subscription?

 

Participating Frequently
June 28, 2023

Chrome: Version 114.0.5735.198 (Official Build) (x86_64)

 

Mac Pro 2019: 3.3 GHz 12-Core Intel Xeon W - AMD Radeon Pro Vega II - 32 GB 224 GB 2666 MHz DDR4

CShubert
Community Manager
Community Manager
June 28, 2023

Hi @h30754969r412 yes, the process works as expected.

 

Can you share your sysinfo to make sure you meet the requirements of Ps online.
https://helpx.adobe.com/photoshop/system-requirements-web.html

 

 

Participating Frequently
June 28, 2023

I have tried all these. Not working as well. Does it work on your end?