How do I delete leftover adobe files without cleaner tool?

Report · Oct 31, 2025

I was told by an adobe employee that the cleaner tool was the way to go with uninstallation. I used it and instead of it working it left the working app on my mac. All that seemed to change was Creative Cloud no longer acknowledges that it was ever installed. Cleaner tool also no longer recognizes its existence. So roughly 6GB are wasted on my Mac.

Please tell me how to manually delete a specific verion of photoshop beta.

This lost 6GB is in addition to every other time I recieved update failed notifications for adobe products which would also take about 4GB in hard drive space that I would not get back after succesful installs. Please tell me the manual way to do this. Install files have to go somewhere so please just tell me where. Please do not suggest the cleaner tool. Please do not suggest reformatting my computer.

Report · Oct 31, 2025

Have you located any remaining files/folders? If so, can you show a screenshot from Finder where they are?

If not, and you just think you have lost disk space, look two places: first in your user account, along the path to the Photoshop Settings folder (I'm on Windows, so not sure of the exact path on Mac). Any folders you find will be clearly named Adobe Photoshop <version>, so you can identify which version they belong to, and if an uninstalled one, they can just be deleted.

The second place to look is the system Temp directory. If your machine crashed, Photoshop may have left behind orphaned scratch files. They will be labeled Photoshop Temp<12-digit number>. They can also just be deleted.

I haven't used the CC cleaner tool, but as I understand, it can be set to different levels of removal. Maybe it wasn't high enough to remove everything.

Report · Oct 31, 2025

@Rd5E28

Did you start your uninstall with the Cleaner tool or did you start by going to the CC app > Apps section > Beta tab > and choosing Uninstall from the 3 dots menu?

https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/uninstall-or-remove-apps...

Jane