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Joe37041270m1xh
Participant
May 8, 2024
Question

I can't find a way to cancel AI trial

  • May 8, 2024
  • 2 replies
  • 750 views

I did a trial run of this AI software, but do not want to go onto a Creative Cloud plan to use it.

 

I am happy with my photography plan.

 

I already paid for a year of Adobe Acrobat that I didn't use and was falsely c harged for.

 

 

    2 replies

    J
    Joe37041270m1xhAuthor
    Participant
    May 9, 2024

    Hi,

     

    Thank you. But I got no joy from Adobe, who won't cancel until I am charged! How do I close this account completely? I have the Photogrpahy plan at another email address. 

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 9, 2024

    Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen and type in "Agent".   Depending on how busy they are, you may have to wait a bit. 

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    May 8, 2024

    I may be misunderstanding the question.  The Adobe "photography plan" is one of the many Creative Cloud plans.   I assume it is through your photography plan that you tried the Beta with the AI in it.  To end the Beta, use your photography plan in the Crative Cloud app to delete it. 

     

    If it is not the Photoshop Beta, what trial are you using?  

      J
      Joe37041270m1xhAuthor
      Participant
      May 8, 2024
      Hi,

      Thanks

      I have a basic photography plan. Tried Photoshop Beta, but it seems you
      need to go onto a Creative Cloud plan to avail of that!

      Joe
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