Issue with Photoshop AI Image Generation – "Something Went Wrong" Error

[Fadi Alhinnawi]

Hello Adobe Community,

I hope you're doing well.

I'm currently facing an issue while using the AI image generation feature (Generative Fill) in Adobe Photoshop. Whenever I try to use it, I get the following message:

"Something went wrong, please try again."

I've already tried the following troubleshooting steps:

Restarting Photoshop - Updating to the latest version -
Checking my internet connection - Logging out and back into my Adobe account

Unfortunately, none of these worked.

I'm using the lateest version of adobe because I have an account, and I tried the bita version and I faced the same issue

Has anyone else experienced this issue? Is there a solution or workaround?

Any help would be greatly appreciated.
Thank you in advance!

Best regards,
Fadi

[CShubert]

Hi @Fadi Alhinnawi 

1. Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

Thanks,

Cory - Photoshop Product Manager