Community Expert

Question

Photoshop Beta 24.1.0 will not open on M1 Mac

Forum|Forum|3 years ago
October 17, 2022
5 replies
4325 views

I rarely used Photoshop Beta but I thought I would give it a try, It is up to date at version 24.1.0. When I launch it from the Creative Cloud app or InDesign nothing happens. When I launch from the Finder I get this message:

The application “Adobe Photoshop (Beta).app” can’t be opened.

I don't see others with the same problem. I would appreciate any help getting it to run.

Desktop-macOS

This topic has been closed for replies.

T

Tismart

Participant

Hi,

I am having the same issue. Have you solved it? I tried re-einstaling using CC but it did not work.

Best,

frdfr

Participant

same issue here. Uninstalled Photoshop Beta and made sure folder was empty.

FotobyMichael

Participant

After I downloaded the beta and it won't doesn't have anything in the folder do you know why?

I am just the MBP M1

CShubert

Community Manager

Hi @michaelc75411953 sorry you are having this issue. That doesn't look correct, it should be like this:

If yours doesn't look like this, use Creative Cloud app and follow these steps...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let us know if this works and you are back up and running with Ps Beta.

Thank you,

Cory

FotobyMichael

Participant

hi Cory,

Actually my Photoshop is not even updated to Version 24. It keep showing of up 23.2.1 and i (uninstall and reinstall) 2 times already and only pop up as i Can download the 23.2.1.

marliton

Community Expert

Hi. I had the same problem. Uninstalling and installing again fixed the issue for me.

Marlon Ceballos

Scott Falkner

Author

Community Expert

Uninstalled and reinstalled then rebooted.

Dramenon

Inspiring

Try resetting Prefs for the Beta:

/Users/yoourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

/end of line/

CShubert

Community Manager

Sorry to hear this @Scott Falkner

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Thank you,

Cory

Scott Falkner

Author

Community Expert

I can’t launch Photoshop. At least, not the Beta (curently 24.1).

Here is the system info for 24.0 (curent regualar version)…

Adobe Photoshop Version: 24.0.0 20221013.r.59 3a3d761 arm64

Number of Launches: 3

Operating System: Mac OS 12.6.0

System architecture: Apple M1, HybridCPU(4:4)

Physical processor count: 8

Built-in memory: 16384 MB

Free memory: 7249 MB

Memory available to Photoshop: 12255 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 6.7.2

SAM SDK Version: 2.0.0-main.1415

ACP.local Status:

- SDK Version: 2.7.1.2

- Core Sync Status: Reachable and compatible

- Core Sync Running: 5.17.10.1

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 3.91.3

Content Credential Helper Version: 0.4.12

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

GPUName: Apple M1

GPUVendor: APPLE

IsNativeGPUCapable: 1

IsOpenGLGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 11,453 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Display: 1

Display Bounds: top=0, left=0, bottom=900, right=1440

High DPI Monitor

Main Display

Display: 2

Display Bounds: top=-1440, left=-550, bottom=0, right=2010

High DPI Monitor

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[1 ms]

Start RunAllAPIs

[1 ms]

"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=3800908612 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 arm64

[229 ms]

Start sniffer 2022-10-26 22:11:52

# Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 arm64

sniffer -baseTimeMS=3800908612 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 arm64

{17 ms}

Start platform native

# displays: 2

Display 0

Display: 1

Main: TRUE

Built in: TRUE

Stereo: FALSE

Bounds: (0, 0) -> (1,440, 900)

Dimensions: (2,880 1,800)

Physical size: (286.871 179.294)

Pixel size: (0.0996078 0.0996078)

Dynamic range: (0 1)

Potential dynamic range: (0 2)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=Apple M1 index=0 preferred=1)

Display 1

Display: 2

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (-550, -1,440) -> (2,010, 0)

Dimensions: (5,120 2,880)

Physical size: (599.3 340.242)

Pixel size: (0.117051 0.11814)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=Apple M1 index=0 preferred=1)

# devices: 1

Device 0

Name: Apple M1

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 2

1

2

GPU accessible RAM: 11,453 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 11,453 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{155 ms}

Start platform OpenGL

# displays: 2

Display 0

Display: 1

Main: TRUE

Built in: TRUE

Stereo: FALSE

Bounds: (0, 0) -> (1,440, 900)

Dimensions: (2,880 1,800)

Physical size: (286.871 179.294)

Pixel size: (0.0996078 0.0996078)

Dynamic range: (0 1)

Potential dynamic range: (0 2)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16940800 index=0 preferred=1)

Display 1

Display: 2

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (-550, -1,440) -> (2,010, 0)

Dimensions: (5,120 2,880)

Physical size: (599.3 340.242)

Pixel size: (0.117051 0.11814)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16940800 index=0 preferred=1)

# devices: 1

Device 0

Name: Apple M1

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

# attached displays: 2

1

2

GPU accessible RAM: 10,922 MB

VRAM: 10,922 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 2.1 (2.1 Metal - 76.3)

Device version: 2.1 (2.1 Metal - 76.3)

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

GLSL version: 1.20 (1.20)

CGL ID: 16940800

Display mask: 3

End platform OpenGL

{167 ms}

Start platform OpenCL

# displays: 0

# devices: 1

Device 0

Name: Apple M1

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 11,453 MB

VRAM: 11,453 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Aug 8 2022 21:29:55))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 2,036 GB / s

Compute score: 11,518.2

Device name string: Apple M1

Device vendor string: Apple

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{228 ms}

Exit code kExitNormal

End sniffer 2022-10-26 22:11:52

[kStatusNormal, kExitNormal]

[229 ms]

Finish RunAllAPIs

[1126 ms]

Start GetSnifferResult

[1126 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 90970912492404667891

GUIDBucket:

Composite Core (enable_composite_core): on

Composite Core GPU (comp_core_gpu): off

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2023/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 1.81T, 706.4G free

Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

Installed components:

dvametadata.framework dvametadata 22.0.0.0

AdobeXMPScript.framework AdobeXMPScript 79.171c27fab 79.171c27fab

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 13.1.0c6496f

ICUConverter.framework ICUConverter 13.1.0c6496f

AdobeCrashReporter.framework AdobeCrashReporter 10.3.2

boost_system.framework boost_system 22.0.0.0

AdobeACE.framework AdobeACE 5.0.0 79.bead9cf926.

dvanet.framework dvanet 22.0.0.0

AdobeOwl.framework AdobeOwl 5.5.0

mediacoreif.framework mediacoreif 22.0.0.0

dvascripting.framework dvascripting 22.0.0.0

dvaappsupport.framework dvaappsupport 22.0.0.0

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.43e459d.

AIDE.framework AIDE 4.0.0 79.d7ba9226

boost_chrono.framework boost_chrono 22.0.0.0

dynamiclink.framework dynamiclink 22.0.0.0

dvaaccelerate.framework dvaaccelerate 22.0.0.0

dvametadataUI.framework dvametadataUI 22.0.0.0

AdobeARE.framework AdobeARE 2.0.0.1 79.625377

AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377

ICUInternationalization.framework ICUInternationalization 13.1.0c6496f

boost_filesystem.framework boost_filesystem 22.0.0.0

AdobeBIB.framework AdobeBIB 4.0.0 79.bead9cf926.

AdobeXMPFiles.framework AdobeXMPFiles 79.171c27fab 79.171c27fab

AdobeLinguistic.framework 14.4.2.353c9a5

dvaplayer.framework dvaplayer 22.0.0.0

filterport.framework filterport 27.0.0.670

PlugPlugOwl.framework PlugPlugOwl 11.2.0.100

libzip.framework libzip 22.0.0.0

AdobeAGM.framework AdobeAGM 7.0.0 79.bead9cf926.

adobe_caps.framework adobe_caps 11.0.0.14 1.584361

AdobeSVGRE.framework AdobeSVGRE 9.0.0 "BUILDVERSION_HELPER"

AdobePDFL.framework AdobePDFL 18.0.0 79 . 6c2661f86

dvavulcansupport.framework dvavulcansupport 22.0.0.0

dvacore.framework dvacore 22.0.0.0

aiport.framework aiport 27.0.0.670

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.43e459d.

dvatransport.framework dvatransport 22.0.0.0

AdobeXMP.framework AdobeXMPCore 79.171c27fab 79.171c27fab

AdobeJP2K.framework AdobeJP2K 4.0.0 79.7f05fe0

dvaaudiodevice.framework dvaaudiodevice 22.0.0.0

LogSession.framework LogSession 8.2.0.16

PlugPlugExternalObject.framework 11.2.0.100

utest.framework utest 22.0.0.0

AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.d8ca6a0.

dvametadataapi.framework dvametadataapi 22.0.0.0

WRServices.framework WRServices 17.5.1 17.5.1.0

AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.bead9cf926.

boost_threads.framework boost_threads 22.0.0.0

CloudAILib.framework CloudAILib 27.0.0.670

SPBasic.framework SPBasic 27.0.0.670

AdobeCoolType.framework AdobeCoolType 8.0.1 79.bead9cf926.

boost_regex.framework boost_regex 22.0.0.0

boost_program_options.framework boost_program_options 22.0.0.0

dvamediatypes.framework dvamediatypes 22.0.0.0

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 22.0.0.0

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 9.0.0.51562 79.4e4cf9bd

dvaui.framework dvaui 22.0.0.0

MacMemory.framework MacMemory 27.0.0.670

AILib.framework AILib 27.0.0.670

ICUData.framework ICUData 13.1.0c6496f

dvamarshal.framework dvamarshal 22.0.0.0

aifm.framework aifm 27.0.0.670

Unified Extensibility Platform uxp-6.3.3-1-7e78828

UPIC 2.5.0

Required plugins:

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load:

IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”

PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”

U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/”

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.0.0.31 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.0.0/"

CDO: 1.127.1

CmdN: 1.14.4

CDP: 1.151.0

Projects: 1.4.8

Loaded at: 63 ms - launch time impact: 156 ms

Content Credentials (Loaded) 0.32.22.0 - from the file "Required Folder"

Loaded at: 3700 ms - launch time impact: 0 ms

ccx-timeline (Prepared) 3.1.2.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 25.5.1.0 - from the file "Required Folder"

Loaded at: 3700 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 23.19.4.0 - from the file "Required Folder"

CC Libraries Panel (Prepared) 3.21.13.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/"

CAPTURE: 2.0.41 STOCK: 4.0.2

Share Panel (Loaded) 1.0.5.0 - from the file "Required Folder"

Loaded at: 64 ms - launch time impact: 0 ms

Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"

Photoshop UXP Export-As (Prepared) 5.8.15.0 - from the file "Required Folder"

Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"

Loaded at: 3700 ms - launch time impact: 0 ms

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

IC popup message (Loaded) 1.0.0.0

Loaded at: 3562 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 3562 ms - launch time impact: 0 ms

Discover Panel (Loaded) 2.10.0.41 - from the file "Required Folder"

Loaded at: 3700 ms - launch time impact: 9 ms

Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

Loaded at: 4159 ms - launch time impact: 0 ms

Neural Filters (Registered) 1.14.7.0 - from the file "Required Folder"

Installed TWAIN devices: NONE

L

Luke26676834v2ax

Participant

Yes, same case for me. also using M1 macbook pro.

but notification is written as per attached screenshot.

which isent the case, since my existing balance RAM and disk space is enough for it. Also, previously also manage to be able to use without any issues. also, i have tried using it on google chrome, not working as well, even though version is up to date and its not under incognito mode.

no idea what conflicting setting is possibly causing the prompt of technical notification from adobe.

CShubert

Community Manager

@Luke26676834v2ax , the original poster was talking about Ps desktop, but it seems you are taking about web, is that correct? If you are, please start a new thread as these would be two different issues to look into.

Happy to see what might be going on, but this would not be the correct thread to discuss web.

Thank you,

Cory

Launch BETA Photoshop While Pressing The Keyboard Shortcut

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