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Photoshop Beta and Beta option are missing

Community Beginner ,
May 24, 2023 May 24, 2023

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Photoshop Beta and Beta option are missing from my Creative Cloud Menu.

Please help.

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Community Expert ,
May 24, 2023 May 24, 2023

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Look under `apps` apps.jpg

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Community Beginner ,
May 24, 2023 May 24, 2023

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That is the problem. It does not exist

Dean
[personal information removed as per forum guidelines]

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Adobe Employee ,
May 24, 2023 May 24, 2023

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@DeanSaulsCA are you on a enterprise or edu account? It is possible that your admin has blocked beta apps.  If so you need to, ask them to release this function.

 

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Community Beginner ,
May 24, 2023 May 24, 2023

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I have checked and most of my colleagues have the Beta option. I had it last week but ni=ow it is completely vanished. Thank you for any help.

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Adobe Employee ,
May 24, 2023 May 24, 2023

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@DeanSaulsCA have you tried loggin out of CCD, restarting your computer, then loggin back into CCD, does the beta app(s) show now?

 

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Community Beginner ,
May 24, 2023 May 24, 2023

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I tried that but had no luck.

Dean Sauls

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Community Expert ,
May 29, 2023 May 29, 2023

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LATEST

 

@DeanSaulsCA 

 

See if this thread helps:

https://community.adobe.com/t5/download-install-discussions/beta-apps-are-not-showing-up-in-creative...

The OP with the same issue solved it this way:

"I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now."

 

 

A second thread (in Enterprise) has a different solution provided by an employee:

https://community.adobe.com/t5/enterprise-teams-discussions/adobe-creative-cloud-app-5-7-1-1-not-sho...

There is a screenshot there as well.

 

 

A third idea is to contact Adobe Customer Care and let them assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

Let us know if any of these work for you.

 

Jane

 

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