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Participant
June 17, 2024
Question

Photoshop Beta Computer freezes

  • June 17, 2024
  • 1 reply
  • 193 views

Current version: 2511 m-2665 Photoshop Beta.

When changing the text type when the text dropdown is blank, photoshop freezes my machine. When I use task manager to shut down Photoshop the machine completely revives. No reboot needed. This has happened four times.

The text type dropdown contains no text, the dropdown does not work, the text size box is blank and does not work.
I started by creating a text space. Then the loren ipsem was the wrong size/text type for my taste. While attempting to paste some actual text over the loren impsom the machine froze while creating the blank boxes mentioned. 

I lost the work.

 

Machine specs...

Device name Dell003
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
Installed RAM 48.0 GB (47.8 GB usable)
Device ID 288D280F-8938-4407-926F-0629FC099CA2
Product ID 00330-52075-38363-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 23H2
Installed on ‎21/‎10/‎2022
OS build 22631.3737
Experience Windows Feature Experience Pack 1000.22700.1009.0

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1 reply

CShubert
Community Manager
Community Manager
June 17, 2024

Hi @netkonnexion 

 

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

Thanks,

Cory - Photoshop Product Manager