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Photoshop Beta Fehler

New Here ,
May 28, 2023 May 28, 2023

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ich kann Funktionen nicht nutzen, weil angeblich keine 18 Jahre wäre. Das ist falsch, aber ich kann auch nirgends da Geburtsdatum hinterlegen, hat jemand ein Lösung? Danke!

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New Here ,
May 28, 2023 May 28, 2023

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Hi, das Problem habe ich auch. Ich bin gerade mit dem Kundenservice in Verbindung, ich schreibe wenn ich eine Lösung weiß

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Community Expert ,
May 28, 2023 May 28, 2023

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@Anna30115066v6du  @Fabian30116057j2nv 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

 


You can also contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post to the primary thread in Photoshop beta

~ Jane

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