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Answered

Photoshop Beta is not yet available for devices using Apple silicon"

Forum|Forum|1 year ago
October 15, 2024
10 replies
4483 views

I am gettting this error "Photoshop Beta is not yet available for devices using Apple silicon" when I try to install the PS Beta and Premier Beta apps. Is there a work around for this? Thanks!

Correct answer whysnchlo

Hi all, I just contacted the Adobe support team and found out how to solve the problem now.

1. Sign out of the Creative Cloud desktop app and close all Adobe apps.

2. Then click on Finder> Click on the GO menu at the top on the right side of Apple logo > click on "Go To Folder" and paste this location
/Library/Application Support/Adobe/OOBE/Configs/

3. Delete the ServiceConfig.xml file.

4. After that, restart and sign in to the CC app again

5. Now you can see the beta version in the CC app.

R

Raddacus

Participant

Same issue on Windows 11. Your solution worked for me. I did not find the ServiceConfig.xml in the OOBE but did find one here "C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\" renamed it but i dont feel like that was the answer (I named it back afterwards). For me, it seems like logging out and back in solved it.

Full process that worked:
CCD did not show Beta at all, the Web portal did but gave error on install, logged out, restarted, logged in and CCD had the Beta tab now and it worked.

S

SiMON .Y

Participant

You are damn funny. Everyone is talking about Apple Silicon, and you don't feel like that is the answer because you are using Windows?

W

whysnchloCorrect answer

Participant

Hi all, I just contacted the Adobe support team and found out how to solve the problem now.

1. Sign out of the Creative Cloud desktop app and close all Adobe apps.

2. Then click on Finder> Click on the GO menu at the top on the right side of Apple logo > click on "Go To Folder" and paste this location
/Library/Application Support/Adobe/OOBE/Configs/

3. Delete the ServiceConfig.xml file.

4. After that, restart and sign in to the CC app again

5. Now you can see the beta version in the CC app.

A

Anovane

Participant

THANK YOU!

kglad

Community Expert

@Anovane

thanks for confirming that solution.

M

mohammed Aljaff

Participant

I experienced the same issue

J

JR127

Participant

i get the same error!

A

afneil

Participant

I experienced the same issue

S

seylum

Participant

I'm getting the same error. It doesn't even show up in the creative cloud. Is there going to be an update?

Jeff Arola

Community Expert

Are you trying to install the Photoshop Beta from the Adobe website or using the Adobe Creative Cloud Desktop application in Applications/Adobe Creative Cloud?

H

Heather36333653egib

Participant

I have tried it both ways. I always get the same error saying it's not released yet for apple silicon users. My coworkers who have computers one generation older than mine have no issues. I seem to be the problem child.

W

whysnchlo

Participant

Why can my iMac M1 and Mac Mini M1 install the beta version but my Mac Studio M2 Max can't? Is M1 not Mac silicon?

H

Heather36333653egib

Participant

Hi. I am getting the same error when trying to update the beta app. I get the dredded pop up box from hell telling me to update beta that never goes away. Any workarounds? I have the M3 Max chip and am on Sequoia 15.2. Working on a MacBook Pro laptop. (Nov 2023)