Photoshop Beta Save Issue

Forum|Forum|2 years ago
April 17, 2023
5 replies
3686 views

Any time i try to save my design from the photoshop beta desktop website it does not work, this needs to be fixed so people arent wasting their time with this company when their computer doesnt support your app

Desktop-Windows

This topic has been closed for replies.

CShubert

Community Manager

In checking your account, make sure you are logging in with your personal account, not the teams one which has expired.

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Fangyi315204260puv

Participant

i have the same issue. I opened my raw file, made some edits, and when i try to "export as", it won't do anything when i click "export". So i went to "save" and "save as", hoping that i do not lose my work. But PS beta just did not response to any of those saving activities. Everything else is working fine. I can still make edits. I'm 100% sure my device meet the requirements, and im using my personal account

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edwinyg

Participant

the exact same issue happened to me too

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Korin28908674zzxfAuthor

Participant

I’m creating designs for my clothing company so I was trying to save my
design to send to my distributor to put them on hoodies

CShubert

Community Manager

Thank you for the update @Korin28908674zzxf

What is your workflow, are you trying to open files from the web home page, are you creating images in Ps web or trying to bring in an image from desktop? All of this information will help us to see where your issue may be coming from.

Let's make sure your computer specs meet Ps web requirements:

https://helpx.adobe.com/photoshop/system-requirements-web.html

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Korin28908674zzxfAuthor

Participant

I’m using the website and it just doesn’t download. It appears in my files
but as nothing

CShubert

Community Manager

Hi @Korin28908674zzxf sorry you are having issues. Could you clarify if you are on Photoshop DESKTOP beta or Photoshop WEB beta, you selected both in the topics line and we want to make sure we address what the issue is.

When you say it doesn't work, does your computer freeze or crash, do you get an error? Could you share a screenshot of what you are seeing?