Photoshop (Beta) won't open ARW files

Report · Jul 04, 2023

I wasn't having any issues until recently but every time I try to open my ARW file to edit it, it gives me an error message telling me my request could not be completed because it's not the right "the right kind of document" but it's literally just an ARW so I don't understand what exactly is going wrong. I'm editing on a Windows 10 PC by the way. I've attached a screenshot of the error message.

Thanks in advance for any help!

Report · Jul 05, 2023

Hi @Rachael3088065610wl let's try a couple things...

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Make sure you are on the latest Ps beta: Adobe Photoshop Version: 24.7.0 20230628.m.2223 0770f83 x64

Also, there was a new ACR update in CCD, please make sure you have downloaded that update as well.