Photoshop for Web - "Insufficient CPU Cores" when opening any file

Report · Sep 13, 2023

Trying out Photoshop for the web (Version: 2023.17.1.2 - Git Commit: 073de894c9d) on a laptop prior to a trip abroad (already have latest version of PS on home Windows10 PC)

When trying to drag/drop/open any jpeg file I get a "Insufficient PC Cores" message and everything stop s from there...

The laptop actually exceeds the minimum requirements https://helpx.adobe.com/uk/photoshop/system-requirements-web.html

64 bit, 6 core processor

16MB ram

Fully patched Win10 os

I'm using the latest version of Firefox (117.0.1 -64-bit) as my browser

Anyone have any clues as to cause or fix?

Report · Sep 13, 2023

Hi Steve- I have mentioned this to the Photoshop Web team. Would you mind opening the Console in Firefox (3 line menu on top right -> More Tools -> Web Developer Tools)... then typing navigator.hardwareConcurrency and letting us know what that says? It might help us figure this out.

Thanks-

Pattie

Report · Sep 19, 2023

I am receiving this message as well when trying to create a new document using a Chromebook. This is not happening on all chromebooks but has been confirmed on two chromebooks with two different users.

Report · Sep 19, 2023

Same issue here. Attached an error I saw in the console. Unsure if related.

navigator.hardwareConcurrency = 2

Browser: Firefox 117.0.1

CPU: AMD Ryzen 7 3700X (16) @ 3.600GHz

GPU: NVIDIA GeForce RTX 3070 Ti

OS: Linux (Pop_OS! 22.04) (shouldn't matter but there ya go)

Report · Sep 19, 2023

Interstingly, Chrome (running as a flatpak vs FF as a Debian package) has navigator.hardwareConcurrency = 16

Report · Sep 19, 2023

My Firefox setting for dom.maxHardwareConcurrency = 16

Report · Sep 21, 2023

Hi all! This has been fixed now, so you should no longer have this issue.