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Steve Corcoran
Participant
September 13, 2023
Question

Photoshop for Web - "Insufficient CPU Cores" when opening any file

  • September 13, 2023
  • 4 replies
  • 663 views

Trying out Photoshop for the web (Version: 2023.17.1.2 - Git Commit: 073de894c9d) on a laptop prior to a trip abroad (already have latest version of PS on home Windows10 PC)

When trying to drag/drop/open any jpeg file I get a "Insufficient PC Cores" message and everything stop s from there...

The laptop actually exceeds the minimum requirements https://helpx.adobe.com/uk/photoshop/system-requirements-web.html

64 bit, 6 core processor

16MB ram

Fully patched Win10 os

I'm using the latest version of Firefox (117.0.1 -64-bit) as my browser

 

Anyone have any clues as to cause or fix?

    This topic has been closed for replies.

    4 replies

    Pattie-F
    Pattie-F
    Legend
    September 21, 2023

    Hi all! This has been fixed now, so you should no longer have this issue.

    B
    bgoewert
    Participant
    September 20, 2023

    Same issue here. Attached an error I saw in the console. Unsure if related.


    navigator.hardwareConcurrency = 2


    Browser: Firefox 117.0.1

    CPU: AMD Ryzen 7 3700X (16) @ 3.600GHz

    GPU: NVIDIA GeForce RTX 3070 Ti

    OS: Linux (Pop_OS! 22.04) (shouldn't matter but there ya go)

    B
    bgoewert
    Participant
    September 20, 2023

    Interstingly, Chrome (running as a flatpak vs FF as a Debian package) has navigator.hardwareConcurrency = 16

    K
    KALE23178664v0gc
    Participant
    September 19, 2023

    I am receiving this message as well when trying to create a new document using a Chromebook.  This is not happening on all chromebooks but has been confirmed on two chromebooks with two different users.

    Pattie-F
    Pattie-F
    Legend
    September 13, 2023

    Hi Steve- I have mentioned this to the Photoshop Web team. Would you mind opening the Console in Firefox (3 line menu on top right -> More Tools -> Web Developer Tools)... then typing  navigator.hardwareConcurrency and letting us know what that says? It might help us figure this out.

     

    Thanks-

    Pattie

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