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keremkeflii
keremkeflii
Inspiring
September 21, 2023
Answered

Photoshop Not using external graphic card and constantly crashes

  • September 21, 2023
  • 3 replies
  • 2119 views

Photoshop Not using external video card and constantly crashes

My system is an AMD-based laptop with two graphics cards (AMD Radeon(TM) Graphics and AMD Radeon RX6600M) When I open Photoshop, my external graphics card does not work and I have constant crashes. I have updated all drivers, downgraded and upgraded Photoshop versions, but the result is the same. After the incoming updates, Photoshop's optimisation with my laptop has become terrible and my work has been disrupted...

Photoshop Beta 25.1 version

 

[Mod: Moved to the Photoshop Beta forum]

 

    This topic has been closed for replies.
    Correct answer keremkeflii

    Have you had any luck with fixing that issue? I'm in the same boat, but with Photoshop 25.0.


    it was solved for a while but after the new updates it is still the same.

    3 replies

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    September 21, 2023

    Moved from Premiere beta to Ps beta forum.

    keremkeflii
    keremkefliiAuthor
    Inspiring
    September 21, 2023

    .

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    September 21, 2023

    Please try to deactivate the CPU inrternal GPU in device manager in Windows and check.

    More informations you'll find here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

     

    If this doesn't help, please post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread.

     

    As you mentioned you're using the Beta version. Have you tried to use the relased Photoshop 2024 (25.0) version?

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    keremkeflii
    keremkefliiAuthor
    Inspiring
    September 21, 2023

    I sent my system information several times, but my message was deleted in a way I did not understand

    keremkeflii
    keremkefliiAuthorCorrect answer
    Inspiring
    October 13, 2023

    Have you had any luck with fixing that issue? I'm in the same boat, but with Photoshop 25.0.


    it was solved for a while but after the new updates it is still the same.

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