photoshop web (beta) wont load

Report · Apr 11, 2022

i get this error when trying to use photoshop

An unexpected error has occurred. (Aborted(CompileError: WebAssembly.instantiate(): unexpected section <Exception> (enable with --experimental-wasm-eh) @+137556). Build with -s ASSERTIONS=1 for more info.)

Im using google chrome on macos 12.2.1

Report · Apr 12, 2022

Thanks for the report Bryce! Did Ps Web load for you on next browser refresh?

Was this tab open with Ps web for an extended time, such as overnight I wonder?

Any other details about the file you were trying to open that might help us reproduce this one?

Curious if you get this again if you could grab a Chrome Log for us to share with the engineering team?

Google Chrome:

Open the top-right Chrome menu, then in More Tools find and select Developer Tools.
In the Developer Tools that show on the right, click the Console tab at the top.
Right-click within the Console panel and choose Save As…
Save the .log file on your computer so you can share it.

Thanks for the help Bryce!

Regards,

PG

Report · Apr 12, 2022

no. this happens with all types of files

log:

service-worker.js:1 Service worker: Adobe Photoshop Web version: 202204.7.0 880f9f449ff
service-worker.js:1 Service worker init: precache
upload:1 Invalid 'X-Frame-Options' header encountered when loading 'https://creativecloud.adobe.com/': 'sameorigin; allow-from *.instructure.com *.decipherinc.com *.blackboard.com *.adobe.com zeonchatclient-va6.cloud.adobe.io' is not a recognized directive. The header will be ignored.
upload.js:2 CCHome Proxy Created creativecloud.adobe.com
962.002ca174.chunk.js:7936 WARNING: Debug feature only. MobX will NOT recover from errors when `disableErrorBoundaries` is enabled.
ce @ 962.002ca174.chunk.js:7936
755.6ffddc0e.chunk.js:22052 Adobe Photoshop Web 202204.7.0 880f9f449ff
854.7a495b98.chunk.js:1 IMS.onAccessToken
854.7a495b98.chunk.js:1 IMS.onReady
755.6ffddc0e.chunk.js:22052 Enabled Feature Flags (via Floodgate): Array(31)
962.002ca174.chunk.js:2 script loaded
962.002ca174.chunk.js:2 Timing: [apollo-web] importScript duration 734.4350000005215 ms
apollo_web.9a6a6b5394a4663ef51f.js:1 wasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): unexpected section <Exception> (enable with --experimental-wasm-eh) @+137556
(anonymous) @ apollo_web.9a6a6b5394a4663ef51f.js:1
apollo_web.9a6a6b5394a4663ef51f.js:1 falling back to ArrayBuffer instantiation
(anonymous) @ apollo_web.9a6a6b5394a4663ef51f.js:1
DevTools failed to load source map: Could not load content for https://s3.amazonaws.com/onelogin-sourcemaps/extensions/chrome/production/249acd1/contentAllDocStart...: System error: net::ERR_BLOCKED_BY_RESPONSE
DevTools failed to load source map: Could not load content for https://s3.amazonaws.com/onelogin-sourcemaps/extensions/chrome/production/249acd1/contentAll.bundle....: System error: net::ERR_BLOCKED_BY_RESPONSE
apollo_web.9a6a6b5394a4663ef51f.js:1 failed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): unexpected section <Exception> (enable with --experimental-wasm-eh) @+137556
(anonymous) @ apollo_web.9a6a6b5394a4663ef51f.js:1
f @ index.b47a42a0.js:2
apollo_web.9a6a6b5394a4663ef51f.js:1 Aborted(CompileError: WebAssembly.instantiate(): unexpected section <Exception> (enable with --experimental-wasm-eh) @+137556)
abort @ apollo_web.9a6a6b5394a4663ef51f.js:1
(anonymous) @ apollo_web.9a6a6b5394a4663ef51f.js:1
f @ index.b47a42a0.js:2

Report · Apr 14, 2022

Thanks for the log @Bryce23994803y1uc !

Curious if you know which version of Chrome browser you're working with? This could be caused by an older Chrome browser version and perhaps if you update Chrome these errors may be resolved.

To learn more about Chrome minimum and required versions, see System requirements | Photoshop on the web beta.

Give that a try and let us know how it goes for you!

Regards,

Pete