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Please check your internet connection

New Here ,
Oct 28, 2023 Oct 28, 2023

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Please check your internet connection and try again.

 

Mohammed33230727ksmm_0-1698515425379.png

 

 

[Topic changed to macOS as per later post by OP]

 

 

 

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Community Expert ,
Oct 28, 2023 Oct 28, 2023

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Hi Mohammed.  Seeing as you were able to start this thread, your Internet has to be working, but how good is it?

If this error came up while trying to use Generative Fill, then we know a lot of people are having problems because of the heavy traffic on the site, so try later.

 

If it is none of the above, then please provid much more detail about your issue.

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Community Expert ,
Oct 29, 2023 Oct 29, 2023

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@Mohammed33230727ksmm 

 

Try this: Quit Photoshop and Relaunch. This resets the connection Photoshop has to the server.

 

Let us know if this works for you.

 

Jane

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi @Mohammed33230727ksmm could you share your workflow and what you were doing when this message popped up?  Are you still seeing this issue or has it been resolved using @jane-e suggestion?

 

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New Here ,
Dec 09, 2023 Dec 09, 2023

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well actually I am a Mac user and I have a subscription to all Adobe apps first I tried to use its cracked ver but it didn't work as  I actually blocked the adobe server  firewall using lulu's but now when I bought it and reinstalled everything genuine still  it shows the same error   but the issue persists 

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Community Expert ,
Dec 15, 2023 Dec 15, 2023

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@kushalpratap.rajawat the fact that you attempted to use cracked software may have left breadcrumbs behind - always a risk with pirated software.

Uninstall the current installs with the Creative Cloud Desktop app, then run the Creative Cloud Cleaner tool to remove any remnants.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you still have issues - check your firewall settings. Not sure what "lulus" are.

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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quote
well actually I am a Mac user
By @Mohammed33230727ksmm

 

 

In addition to using the Cleaner tool, check your system for malware, as it is frequently included on pirated software.

 

Since you are a Mac user, I've edited your Topic from Windows to macOS for you.

janee_0-1704734623726.png

 

Jane

 

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New Here ,
Jan 15, 2024 Jan 15, 2024

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All you have to do is to turn off any firewall on your device and try again

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New Here ,
Jan 19, 2024 Jan 19, 2024

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I have the same problem. I turned off the firewall on my computer. The result did not change. Is there any new information about the solution?

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New Here ,
Jan 21, 2024 Jan 21, 2024

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I realized that I was getting this error because I couldn't connect to Adobe servers. And I solved the problem by turning off the Windows firewall. Those who have the same problem can fix it by following the method I followed.

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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@DarkDeviL you dont have to turn off Windows Defender Firewall - just add Photoshop to the allowed list. Turning off is a pretty drastic/risky maneuver.

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New Here ,
Feb 11, 2024 Feb 11, 2024

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just use this - https://youtu.be/xdDQNUI96pg?si=ZtAvvg3DGY6W1Wxc

worked for me

Steps to fix the error To do this, go to Control Panel and click on Security and Maintenance. Then, click on Windows Defender Firewall. Click on Allow an app or feature through Windows Defender Firewall. Add Photoshop.exe and Creative Cloud.exe files. When you encounter the "Photoshop Generative ...

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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@Jacob2830063472y4 isn't that the same as posted above?

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