Program error when using the Object Selection tool

[Sergii30444884sfki]

Hello. I decided to install the photoshop beta trial, everything worked great. But when I paid after the trial period and updated, when using the object selection tool, the tool cannot select the object and gives the error "Could not complete your request because of a program error".

I am attaching a report from the user-diagnostic plugin.

Photoshop Error information
Code: -1
Text: произошел программный сбой
Message: Невозможно выполнить запроспроизошел программный сбой.
Stack:
Adobe Photoshop 24.7.0 20230607.m.2200 b619f20 - x86
0 address: 0x00007FF793ECEB91 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
1 address: 0x00007FF7925CFA76 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
2 address: 0x00007FF7925CEE09 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
3 address: 0x00007FF791E74744 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
4 address: 0x00007FF791E73F79 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
5 address: 0x00007FF791E73DD9 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
6 address: 0x00007FF791E863FD base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
7 address: 0x00007FF7925C7085 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
8 address: 0x00007FF7925C9F87 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
9 address: 0x00007FF7925C991A base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
10 address: 0x00007FF79261D4E6 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
11 address: 0x00007FF793A7D3A8 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
12 address: 0x00007FF793A7D43D base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
13 address: 0x00007FF793A21B24 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
14 address: 0x00007FF793A34921 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
15 address: 0x00007FF791C34ADA base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
16 address: 0x00007FF793A24DCB base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
17 address: 0x00007FF793B06AB2 base: 0x00007FF78F930000 module name: 'Photoshop.exe' symbol:
18 address: 0x00007FFA8B3B7034 base: 0x00007FFA8B3A0000 module name: 'KERNEL32.DLL' symbol:
19 address: 0x00007FFA8BDE2651 base: 0x00007FFA8BD90000 module name: 'ntdll.dll' symbol:

[Sergii30444884sfki]

at the same time, this tool works well in non-beta photoshop.

[CoryShubert]

Hi @Sergii30444884sfki, Ps beta is free an there is no time trial period for it, we want to make sure we understand your post, did you mean after the Ps trial period?

If you are having issues with Ps beta and the objetc selection tool...

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings 

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.