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B
bb106
Participant
June 23, 2023
Answered

PS Beta stuck waiting for install

  • June 23, 2023
  • 7 replies
  • 2532 views

Hi all,

 

CC is stuck in waiting for me when I try to install. I found someone else who has had this issue in the last 24 hours (posted to an old thread here). I've restarted the application and shut all open PS programs, but am still unable to install. 

 

using MAC OS v 12.5

to reproduce: navigate to the website for PS beta to install, allow to open in CC Desktop, select install on Desktop app >> stuck in "waiting..."

 

Is this a known issue?

    This topic has been closed for replies.

    7 replies

    M
    Mora_O
    Participant
    June 30, 2023

    Just, on the app Creative Cloud Desktop, go to the tree lines, and select "Help" next select "Search updates" and that fix the problem.

    B
    bb106Author
    Participant
    June 23, 2023

    Quite the process, but that worked! Thank you! Marking as resolved.

      CShubert
      Community Manager
      CShubertCommunity ManagerCorrect answer
      Community Manager
      June 23, 2023

      Ok, let's try this.

       

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

        B
        bb106Author
        Participant
        June 23, 2023

        Thanks, Cory. When I open from the menu bar it still shows as waiting. Even when clicking cancel and reselecting, it does the same behavior.

          CShubert
          Community Manager
          CShubertCommunity Manager
          Community Manager
          June 23, 2023

          Hi @bb106 sorry you are seeing this.  Is there a reason you are trying to do the update/install via the web link?  What happens if you open your CCD app from the menu bar?

           

           

            B
            bb106Author
            Participant
            June 23, 2023

            Confirming the firewall has been off and I have a strong WiFi connection. This issue remains unresolved.

              Kevin Stohlmeyer
              Community Expert
              Kevin StohlmeyerCommunity Expert
              Community Expert
              June 23, 2023

              Hi @bb106 first make sure you have good stable internet connection. Then check your firewall settings to make sure you are not blocking anything needed.

              https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck-advanced.html

               

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