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Participant
March 17, 2025
Answered

"Resample" option is not working within "Export As"

  • March 17, 2025
  • 5 replies
  • 216 views

The "Resample" option is not showing any other options when I select "Export As" for an image.

Correct answer Rajarshi25181287shqv

Updating to latest version solves this problem

5 replies

Rajarshi25181287shqvAuthorCorrect answer
Participant
March 25, 2025

Updating to latest version solves this problem

CShubert
Community Manager
Community Manager
March 25, 2025

Hi @Rajarshi25181287shqv 

 

1. Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

Participant
March 20, 2025

Yes, it is frozen and no dropdown options are being shown. It's happening only for the "Resample" option.

Trevor.Dennis
Community Expert
Community Expert
March 20, 2025

What are you seeing?

Is the format drop dropdown frozen?

What content does the image have (I don't know if this matters)?

Participant
March 17, 2025

Hi

In Exporting phase when reaching resample menu, should have drop-down menu, but not anymore, as it is only Bicubic automatic. It is not the case in PSh normal.