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Mark28946455pilv
Inspiring
January 15, 2024
Answered

Saving screen freezes v25.5 m2464

  • January 15, 2024
  • 3 replies
  • 339 views

When I saved a file in Photoshop Beta v25.5 m2464 on Windows 11 23H2 22631.3007 my Save Window froze and simply said, “Working on it…”. It was only a small simple file, single layer, with a transparent background. Had to use task manager to stop Photoshop.

    This topic has been closed for replies.
    Correct answer Mark28946455pilv

    I'm using Beta 25.6 currently, and I haven't had that problem since, as I'm uploading the new Betas as they're released. I did reset my preference though, using Shift + Alt + Ctrl, and it fixed my window's magnification problem where while applying a zoom to one open window, it would apply the same zoom to other open window tabs. Now each window retains it zoom level.

    3 replies

    M
    Mark28946455pilvAuthorCorrect answer
    Inspiring
    February 18, 2024

    I'm using Beta 25.6 currently, and I haven't had that problem since, as I'm uploading the new Betas as they're released. I did reset my preference though, using Shift + Alt + Ctrl, and it fixed my window's magnification problem where while applying a zoom to one open window, it would apply the same zoom to other open window tabs. Now each window retains it zoom level.

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      February 15, 2024

      Hi @Mark28946455pilv are you having this issue with Ps release version or just Ps beta?

       

      Try resetting Prefs for the Beta:
      /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
      /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)
      Launch BETA Photoshop While Pressing The Keyboard Shortcut
      With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
      https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

       

      Thanks,

      Cory - Photoshop Product Manager

        M
        Mark28946455pilvAuthor
        Inspiring
        January 15, 2024

        It just happened again, so I consider this a showstopper. Here's a screenshot of the save screen. The only way to exit Photoshop is via terminating the process in task manager. 

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